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Post Reply Akame ga kill unavailable
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21 / M / New Zealand
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Posted 10/23/14
So last night till early this morning I was watching an amazing anime called Akame ga kill, I got to episode 8 and thought I should call it a night, it'll be there waiting in the morning anyway..

For some reason, even though I watched 8 episodes, Now it's apparently " not available in your region due to licensing restrictions." What's the deal?
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25 / M
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Posted 10/23/14
Guest pass user?
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22 / M / Colorado
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Posted 10/23/14 , edited 10/23/14
Maybe ask customer support? They're very helpful.

Also, are you an actual subscriber or a free user using a guest pass?
One Punch Mod
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F / Boston-ish
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Posted 10/23/14 , edited 10/23/14

mentalist1 wrote:

So last night till early this morning I was watching an amazing anime called Akame ga kill, I got to episode 8 and thought I should call it a night, it'll be there waiting in the morning anyway..

For some reason, even though I watched 8 episodes, Now it's apparently " not available in your region due to licensing restrictions." What's the deal?


Moved to the site support forum.

Probably due to what region your IP address provided by your ISP or proxy is being detected as.
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60 / M / Earth
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Posted 10/23/14
I still see NZ in the allowed country codes on the RSS page...

Go to this page and scroll almost to the bottom in the white background area and see what country is detected:

/help?topic=contact

Mine looks like below since I'm in the US. Maybe something in your environment or your ISP got a different range of IP numbers and it's not being found as NZ now? You might try bouncing your PC, router, clearing all cookies, etc... and restarting.

Your system details:
Detected country: US (United States of America)
Browser user agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.104 Safari/537.36
Adobe Flash version: 15.0.0
Javascript enabled: true
Kiki's Customer Support Service
Kiki 
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F / Nova Scotia
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Posted 10/23/14

mentalist1 wrote:

So last night till early this morning I was watching an amazing anime called Akame ga kill, I got to episode 8 and thought I should call it a night, it'll be there waiting in the morning anyway..

For some reason, even though I watched 8 episodes, Now it's apparently " not available in your region due to licensing restrictions." What's the deal?


We currently have you located in Russia, which is the reason that show is not available to you at the moment. While we try to get worldwide availability for all of our titles, due to the vagaries of licensing restrictions we cannot promise that every single title released on Crunchyroll will be available in all countries.

Are you visiting Russia? Once you're back from your visit, the show will be available to you again.
Queen of Support
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Posted 10/23/14

mentalist1 wrote:

So last night till early this morning I was watching an amazing anime called Akame ga kill, I got to episode 8 and thought I should call it a night, it'll be there waiting in the morning anyway..

For some reason, even though I watched 8 episodes, Now it's apparently " not available in your region due to licensing restrictions." What's the deal?

Can you try resetting your router and let me know if that works?
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21 / M / New Zealand
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Posted 10/23/14 , edited 10/23/14
Wow, I'm amazed at how helpful the community is, thank you everyone for your time and help. I'm a full (anime) member, currently living in New Zealand, not visiting Russia haha. I just reset my modem and it still shows up as being in Russia.

Detected country: RU (Russian Federation)
Browser user agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Adobe Flash version: 15.0.0
Javascript enabled: true

I'm not using any kind of proxy or the like.
Kiki's Customer Support Service
Kiki 
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F / Nova Scotia
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Posted 10/23/14 , edited 10/24/14

mentalist1 wrote:

Wow, I'm amazed at how helpful the community is, thank you everyone for your time and help. I'm a full (anime) member, currently living in New Zealand, not visiting Russia haha. I just reset my modem and it still shows up as being in Russia.

Detected country: RU (Russian Federation)
Browser user agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Adobe Flash version: 15.0.0
Javascript enabled: true

I'm not using any kind of proxy or the like.


Can you please log out of your account and log back in until you see your New Zealand flag at the bottom of the screen?
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20 / M / Sweden
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Posted 10/23/14

mentalist1 wrote:

So last night till early this morning I was watching an amazing anime called Akame ga kill, I got to episode 8 and thought I should call it a night, it'll be there waiting in the morning anyway..

For some reason, even though I watched 8 episodes, Now it's apparently " not available in your region due to licensing restrictions." What's the deal?


Can you check your ip? Do the following; hit windows and search for cmd. When open type in ipconfig. It should look like this



Then look for this


Then go here http://www.ip-tracker.org/ abd trace your ip. If it tells you that you're still in Russia then reset your network card... If that doesn't help then reinstall windows
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21 / M / New Zealand
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Posted 10/23/14
When I use Ip tracker, it shows my location as being in New Zealand from the get go. Very strange. I've tried logging out many times and resetting my router.

http://prntscr.com/4z3lal
Queen of Support
starry 
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Posted 10/23/14

mentalist1 wrote:

When I use Ip tracker, it shows my location as being in New Zealand from the get go. Very strange. I've tried logging out many times and resetting my router.

http://prntscr.com/4z3lal


I have passed it along to our engineers.
It should be fixed very soon.

Sincere apologies for any inconvenience.
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21 / M / New Zealand
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Posted 10/23/14
Thank you very much, I appreciate all the help.
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 10/23/14

mentalist1 wrote:

When I use Ip tracker, it shows my location as being in New Zealand from the get go. Very strange. I've tried logging out many times and resetting my router.

http://prntscr.com/4z3lal

Unless you have a combo modem/router, resetting your router won't change your IP. For that, you'll need to power cycle your modem (if it is a separate unit), and even that may not change your IP address, depending on your ISP's DHCP lease settings.
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21 / M / New Zealand
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Posted 10/23/14

TheAncientOne wrote:


mentalist1 wrote:

When I use Ip tracker, it shows my location as being in New Zealand from the get go. Very strange. I've tried logging out many times and resetting my router.

http://prntscr.com/4z3lal

Unless you have a combo modem/router, resetting your router won't change your IP. For that, you'll need to power cycle your modem (if it is a separate unit), and even that may not change your IP address, depending on your ISP's DHCP lease settings.


The thing is, my ip address is set to New Zealand, it's just on Crunchyroll that it shows up as Russia.
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