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Posted 10/25/14
I just received Dark Angel Olivia figure for $130. I finally got the package. Yay! But as the title says, I opened up the box, took the figure box out, and set it aside. As for the outer box (not the figure box), I just scrape everything, like the labels and stuff, threw it out, and stored the box up in another room. I do not know if that is a problem if I want to return the item and get a replacement. The left side of her twintails had fallen off. Will Crunchyroll give me a replacement? D:
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starry 
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Posted 10/25/14

avanger12 wrote:

I just received Dark Angel Olivia figure for $130. I finally got the package. Yay! But as the title says, I opened up the box, took the figure box out, and set it aside. As for the outer box (not the figure box), I just scrape everything, like the labels and stuff, threw it out, and stored the box up in another room. I do not know if that is a problem if I want to return the item and get a replacement. The left side of her twintails had fallen off. Will Crunchyroll give me a replacement? D:


I’m sorry to hear that there were issues with the product received.

Would you be able to take photos of it and send them to us so we can follow up with the vendor and work on a replacement for you?

http://www.crunchyroll.com/help?topic=contact
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Posted 10/25/14 , edited 10/25/14

starry wrote:


avanger12 wrote:

I just received Dark Angel Olivia figure for $130. I finally got the package. Yay! But as the title says, I opened up the box, took the figure box out, and set it aside. As for the outer box (not the figure box), I just scrape everything, like the labels and stuff, threw it out, and stored the box up in another room. I do not know if that is a problem if I want to return the item and get a replacement. The left side of her twintails had fallen off. Will Crunchyroll give me a replacement? D:


I’m sorry to hear that there were issues with the product received.

Would you be able to take photos of it and send them to us so we can follow up with the vendor and work on a replacement for you?

http://www.crunchyroll.com/help?topic=contact


Yeah. Just had to upload it from my phone to computer to a image hosting website.
http://imgur.com/a/6WCVL

(Already submitted a ticket before posting this with one image through my phone)
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Posted 1/20/15
Dear Crunchyroll,
My order of the Kotobukiya No Game No Life: Shiro Ani-Statue arrived today. When I saw Shiro from the outside, I noticed that her ponytail sticking out of her crown was slightly lower than the pictures advertised on Crunchyroll. It turns out that the entire piece was broken off. I have attached a picture of Shiro before I even opened the box. Notice how the curvature of the ponytail is visible beneath the crown? The actual curvature should have been hidden from that angle due to the crown covering its connecting point to the head. I was wondering if Crunchyroll had a return/trade-in policy regarding damaged merchandise. I would most certainly be disappointed if expensive and elegant figurines such as these did not come with a shipping insurance.

I contacted Crunchyroll Support but have not yet gotten a response back after 4 days :((

Someone pls help TT_TT
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Posted 1/20/15


the imgur link is: http://imgur.com/JpN6TH4
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