Post Reply Can Crunchyroll legally store my credit card information indefinitely?
Posted 10/29/14 , edited 10/29/14
Recently I decided to leave Crunchyroll due to its limited selection of anime. Joining is easy. Leaving isn't.

Once you add a credit card, you can't remove it yourself, so I contacted support a week ago and requested that they remove the credit card from my account., and they literally just told me "go to account settings."

I contacted support again, and was ignored.

What the hell kind of service is this? "VIP email support, fast response time"... Yeah, right....
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19 / F / ON, Canada
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Posted 10/29/14
Seems a little weird, and fishy as all hell. Have they been consistently ignoring you?
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Posted 10/29/14

Hiki-NEET wrote:

Once you add a credit card, you can't remove it yourself, so I contacted support a week ago and requested that they remove the credit card from my account., and they literally just told me "go to account settings."


You can cancel your membership by going to /acct settings and hitting the "Cancel" button.

If you set up billing through iTunes, you'll need to follow the instructions here.
Posted 10/29/14
I cancelled my membership already, but I don't want them to store my credit card information forever.
Posted 10/29/14
I sent three emails to support. Seems like I'm being ignored...
Posted 10/29/14
Hello!

If you have sent several emails try waiting another week to get a response.
Please keep in mind to be patient because they can't do everything at once.
They are very friendly people and I'm sure they just haven't gotten to your complaint yet.

I fully recommend talking to Ezgi or Anonymooo, they're very nice people.
Try sending one of them a private message on here if you're that concerned.

{http://www.crunchyroll.com/help?topic=contact}

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Posted 10/29/14
If you don't trust them to store your credit card info, why did you give it to them in the first place?
Posted 10/29/14 , edited 10/29/14
Unfortunately, I can't simply erase my credit card number and save the information.

"Please enter a valid credit card number."

Product Design
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Posted 10/29/14

Hiki-NEET wrote:

Recently I decided to leave Crunchyroll due to its limited selection of anime. Joining is easy. Leaving isn't.

Once you add a credit card, you can't remove it yourself, so I contacted support a week ago and requested that they remove the credit card from my account., and they literally just told me "go to account settings."

I contacted support again, and was ignored.

What the hell kind of service is this? "VIP email support, fast response time"... Yeah, right....


If you go to this page: https://www.crunchyroll.com/acct/membership/billing Can you delete the information there and save?
Product Design
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Posted 10/29/14

Hiki-NEET wrote:

Unfortunately, it is not that easy.

"Please enter a valid credit card number."



Interesting, I'll flag this as an item for the Product team, users should be able to remove their credit card information.
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