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Post Reply apple TV screen freeze every 30 secs
TNL1 
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20 / M / Los Angeles CA.
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Posted 10/29/14
So im watching bleach and the screen freezes and ok im guessing its lag so no big deal. Then i noticed that the show is still going and after around 20 to 30 secs the show starts but in 30 more secs into the show and this is happening like every 2 mins so i try a different show and the same thing. so i decided to check if this was happening on other apps but it it was just crunchyroll. Is this happening to other people? and if you know a way to fix this I would really appreciate it. thank you
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56 / M
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Posted 11/4/14
I've got this same issue -- the video pauses and then when it restarts it's skipped ahead. The app is also crashing quite a bit and returning me to the main Apple TV menu.
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26 / F / United States
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Posted 1/1/15
I'm having the same issue. It is really annoying. Even if I rewind (do people even still use this term? Did I just date myself?) and try to play through again, the video and audio freeze in the same place and start again in the same place. The timer is still going while the video and audio are frozen. This does not happen on my Netflix or my Hulu apps on the Apple TV. My Apple TV is up to date, and I have reset it multiple times. Resetting did not fix the issue.
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26 / M / Fighting servants...
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Posted 1/1/15 , edited 1/1/15
Same exact problem and it's really annoying. It'll always freeze at the same spot but the video timer keeps running. Then when it resumes usually the picture is frozen while you can hear audio. This is getting really hard to deal with..
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Posted 1/1/15
Same problem, apparently it's been happening for months?
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26 / F / United States
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Posted 1/1/15
This only started within the last 2 weeks for me, but yeah I guess that it has been an issue with others for a long time. I was browsing some other heads here and one person I saw had luck changing their DNS server on the Apple TV. I changed mine and it just froze in different places. I am trying again with a different server here in a few minutes.
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26 / F / United States
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Posted 1/1/15
Changing the DNS does not work for me. It may work for some of you. Here is a link containing a bunch of free public DNS servers. To change the DNS on your ATV, go to settings > general > network > Ethernet or Wi-Fi (depending on if you are using the WiFi or have a wired connection) and from there change your DNS to manual and then enter whichever DNS server you want. (If you choose google, the server is 8.8.8.8 and so you need to enter 008.008.008.008) http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm

Hope this helps someone. Didn't help me. If anyone else has any suggestions, I'd love to hear them.
Der Zoodirektor
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34 / M / Germany
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Posted 1/1/15
When you browse anime on the Apple TV, do you see the images for the series that aren't playing?
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39 / M / Tucson, AZ
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Posted 1/1/15
Same problem here but on my iPhone and iPad. My desktop and windows tablet work fine however so it's not a network thing. At least my network works fine except when usng the Crunchyroll app.
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26 / F / United States
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Posted 1/1/15
Shinryou: In my case, yes. I can't speak for everyone else here, of course.

The anime starts playing fine, and it will stream well for a few minutes, and then suddenly the picture will freeze and there is no sound. It stays stuck like this for anywhere from 5 to 30+ seconds. The entire time the picture is frozen, the time counter is still going showing that it is still playing. The picture and sound start again wherever the time counter is. This will continue in a pattern of freezing and playing normally every 2-5 minutes or so.
azekar 
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31 / M / Rio de Janeiro, B...
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Posted 1/1/15

NoveAurora wrote:

Shinryou: In my case, yes. I can't speak for everyone else here, of course.

The anime starts playing fine, and it will stream well for a few minutes, and then suddenly the picture will freeze and there is no sound. It stays stuck like this for anywhere from 5 to 30+ seconds. The entire time the picture is frozen, the time counter is still going showing that it is still playing. The picture and sound start again wherever the time counter is. This will continue in a pattern of freezing and playing normally every 2-5 minutes or so.


Same thing was happening to me, and now i can`t even stream at all. The error message comes in immediately when i press play on the Apple TV / iphone / ipad.

Der Zoodirektor
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34 / M / Germany
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Posted 1/1/15
What exactly does the error message say?
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26 / F / United States
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Posted 1/2/15

azekar

Same thing was happening to me, and now i can`t even stream at all. The error message comes in immediately when i press play on the Apple TV / iphone / ipad.



That is an issue with the servers not connecting. Even the website was having troubles during that time. The network was having a lot of trouble connecting to the host of CR. That is why there was that error. I guess there was a DDoS attack or something a few days ago? The CR staff are still working on getting that all sorted out.
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39 / M / Tucson, AZ
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Posted 1/2/15
Why did it work fine one my other non iOS devices then? It's still not streaming on my phone. I'm just gonna grab my laptop instead. Thankfully I have options.
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Posted 1/3/15
Since a few days ago, I am having the same problem with Apple TV.
When that happened, I would quit and then resumed to where it was playing. Then it would play back what it missed and continued... for a while.
But still very annoying. Hope they'll get that fixed soon.
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