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Posted 11/5/14
"Cannot find an eligible upgrade product for your current membership."

I'm trying to upgrade from premium to get full manga access, and this message occurs every time.
Hope to get this solved; Oh the pain of only being able to read the first chapter of a manga... Oh the pain...
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30 / M / Dallas, TX
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Posted 11/5/14

ThunderBeta wrote:

"Cannot find an eligible upgrade product for your current membership."

I'm trying to upgrade from premium to get full manga access, and this message occurs every time.
Hope to get this solved; Oh the pain of only being able to read the first chapter of a manga... Oh the pain...


You're trying to go from Anime to All-Access, and not Manga only, right? Giving us a step-by-step of how you're trying to upgrade your account, and where you're seeing this message could help troubleshoot it.

Give this link a try: /premium_pick_plan?membership=combo. If that doesn't work correctly, I would suggest /contacting customer support to see if this is a known issue, and if there are any workarounds.
One Punch Mod
85861 cr points
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F / Boston-ish
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Posted 11/5/14

ThunderBeta wrote:

"Cannot find an eligible upgrade product for your current membership."

I'm trying to upgrade from premium to get full manga access, and this message occurs every time.
Hope to get this solved; Oh the pain of only being able to read the first chapter of a manga... Oh the pain...


Are you currently on a trial membership? If so that could be the problem, but if you contact customer support directly they should be able to get you onto an all-access trial membership (and if you aren't on trial and just want to upgrade a regular anime membership, they can help with that too). Click Contact Us
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