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Post Reply CR BUCKS GONE
Guardian of A/M/P
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Yo Mama's House
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Posted 11/7/14
Just wanted to let the people know who used CR BUCKS that CR BUCKS is gone. Hope crunchyroll does something for the people with remaining balance.
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Posted 11/7/14
I had a few months worth of membership remaining in CR Bucks. I was planning to finishing using those before I switch to a credit card payment option. To then suddenly receive an email that they'll be discontinuing CR Bucks without much explanation on remaining credits is just a poor move on their part.

Unless I get reimbursed in some manner, that is one less premium membership that CR has.

Good job CR... I'll most likely be taking my money elsewhere.
Guardian of A/M/P
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Yo Mama's House
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Posted 11/7/14
I had about $3. "LAWL"
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29 / M / St Louis Mo
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Posted 11/13/14 , edited 11/13/14
hum I just noticed that they removed the CR Bucks as well. I used them countless times for non recurring payments. I hate auto pay
Guardian of A/M/P
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Yo Mama's House
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Posted 11/13/14

wychyroll wrote:

I had a few months worth of membership remaining in CR Bucks. I was planning to finishing using those before I switch to a credit card payment option. To then suddenly receive an email that they'll be discontinuing CR Bucks without much explanation on remaining credits is just a poor move on their part.

Unless I get reimbursed in some manner, that is one less premium membership that CR has.

Good job CR... I'll most likely be taking my money elsewhere.





trekeyus wrote:

hum I just noticed that they removed the CR Bucks as well. I used them countless times for non recurring payments. I hate auto pay


Noted by a one of the mod/staff:

shinryou wrote:

In case you had a larger sum of bucks on your account, please /contact customer support.



Hopefully that helps.
GTMacc 
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30 / M / England
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Posted 11/20/14
Just noticed its gone :S i had 150$ left and now no active subscription hope they sort something out soon.
Guardian of A/M/P
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Yo Mama's House
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Posted 11/20/14

GTMacc wrote:

Just noticed its gone :S i had 150$ left and now no active subscription hope they sort something out soon.


Contact the staff as soon as you can so that they can help you out.
http://www.crunchyroll.com/help?topic=contact

To cover more ground, private message some of the support staff. $150 is kind of a serious money.
Der Zoodirektor
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34 / M / Germany
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Posted 11/20/14 , edited 11/20/14

GTMacc wrote:

Just noticed its gone :S i had 150$ left and now no active subscription hope they sort something out soon.


You intended to use them all on 1 year memberships?
GTMacc 
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30 / M / England
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Posted 11/21/14

shinryou wrote:


GTMacc wrote:

Just noticed its gone :S i had 150$ left and now no active subscription hope they sort something out soon.


You intended to use them all on 1 year memberships?


I did yes, but could only use them one year at a time :(

Wish i had some osrt of notification it was due to close or the service would not continue, been told by customer support its not their problem! what a great service we have here... back to pirating if thing don't get sorted
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Posted 11/22/14
I contacted customer support and was offered an additional month of membership. Although that didn't cover what I could've gotten, it was still nice of them to do that.

Despite all this, I won't be renewing my membership based on the lack of notification beforehand.
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22 / M / Colchester
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Posted 11/23/14
I never knew they did .-.
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M
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Posted 11/23/14
Did they specify a reason for removing it?
Guardian of A/M/P
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Yo Mama's House
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Posted 11/24/14

sasue11 wrote:

Did they specify a reason for removing it?


I have some theories, but they never had an official reasoning to why.
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20 / M / Merritt Island, FL
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Posted 11/25/14
All they said to me when I emailed about it was it was run by Super Rewards and if I wanted a refund to contact them.
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25 / M
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Posted 11/25/14 , edited 11/25/14
Please correct me if I'm wrong but:
Based on the images I found via google, it can be assumed that the cr bucks balance is stored on
CRs servers.

http://img3.cdn.crunchyroll.com/i/spire2/8f643e990ade8835da16d9864fd399721231639234_full.png
http://img1.ak.crunchyroll.com/i/spire1/f8c09b1ba477861a6fbc6c857668f39d1304893089_full.png

I can't imagine it to be legal for them to just make your money disappear, at least not without an announcement
and any fair time period for people to deal with it.

Is the legal deparment at CR on an extended holiday trip?

Folks, seriously, don't act like you are at their mercy. It was your money, you already paid it.
I think CR Bucks had some sort of gift card like character, or is some sort of
monetary liability.
Contact support, but don't ask nicely, demand what is yours! Use some legal buzzwords that should help.
This is not about acting offended and be like "I won't renew my membership. Take that CR!"
It is their obligation not yours, that you get what rightfully is yours. Maybe not a refund,
but a premium membership, a gift card, a coupon...
They can't just make your balance vanish and hope nobody notices or truely cares.
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