Post Reply I need help deactiviating my account
Posted 11/8/14
I wanna delete my crynchyroll account so I go to the nuke thingy but it says i cannot remove my account until i have canceled my subscription. I go to account settings. Then I click cancel free trial. Then it says your account can't be cancels until billing info has been verified try again later. Ive been waiting for really long and i really dont know what to do. Help please
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Posted 11/8/14

onezzyo wrote:

I wanna delete my crynchyroll account so I go to the nuke thingy but it says i cannot remove my account until i have canceled my subscription. I go to account settings. Then I click cancel free trial. Then it says your account can't be cancels until billing info has been verified try again later. Ive been waiting for really long and i really dont know what to do. Help please


I've moved this over to Site support, but it's normal for it to take a day or two for the billing info to be verified. Since you just started the trial today you can't have been waiting all that long.

So, just relax, enjoy some anime, and try again on Monday if you still want to cancel the trial and delete your account (which makes the whole account go away--not just the payments).
Posted 11/8/14
Thats funny because i know the billing info was vertified a long time ago and you do this do make people forget they are having an subscription open. Now please cancel it before i get angry.
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Posted 11/8/14

onezzyo wrote:

Thats funny because i know the billing info was vertified a long time ago and you do this do make people forget they are having an subscription open. Now please cancel it before i get angry.


I'm just a moderator and don't have the power to cancel it. Please contact Customer Support directly using the Contact Us form to make the request, as they prioritize direct requests over requests made in the forums.
Queen of Support
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Posted 11/8/14

onezzyo wrote:

Thats funny because i know the billing info was vertified a long time ago and you do this do make people forget they are having an subscription open. Now please cancel it before i get angry.


I show that you signed up for the trial today.
It usually takes about 24 hours for our system to verify your billing information.

I have cancelled the trial for you.
You can click on the following link to nuke your account:
http://www.crunchyroll.com/nuke

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