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Post Reply Stuck at authenticating screen
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20 / M / Florida
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Posted 11/14/14 , edited 7/19/15
Ive been trying all day to get the crunchyroll app to work. Every time i click to launch it on my xbox, it just sits on the authenticating screen. I have been using this app daily for quite a long time so for this to now happen, really, really sucks unfortunately. The first ive ever had this happen to me aswell.

Ive tried deleting/re-installing, clearing cache, restarting xbox, and still nothing. Please tell me im not the only one with this problem?
edy016 
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Posted 11/14/14
nope i'm having the same exact problem as well
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F / California
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Posted 11/14/14 , edited 11/14/14
Yup having the same issue and tried everything as well to try and get it to work, after an update I downloaded for the app it started happening and I haven't been able to access the app since
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23 / M / London
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Posted 11/14/14
this has been happening to me as well
Der Zoodirektor
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34 / M / Germany
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Posted 11/14/14 , edited 11/21/14
Our engineers are aware of the issue and working to resolve it.
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Posted 11/14/14
thank you shinryou for the response. I know when you are working on a problem it is tough to take the time to respond to the community, but the effect it has on all of us waiting for a fix is appreciated. keep up the good work!
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Posted 11/14/14
Glad to know a fix is on the way... thanks
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31 / M / I.E.
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Posted 11/15/14 , edited 11/15/14
This problem has been going on for over a day because yesterday I had the same problem. Had to watch naruto on my phone instead of my 60 inch tv. Now it looks like I am going to have to do the same with Fairy tale. It better be fixed for One Piece or I am going to be asking for some sort of retribution.
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20 / M / Florida
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Posted 11/15/14
Same here man. I didnt have the time to watch it on thursday so yesterday i got all excited to watch the weekly new eps and was faced with this situation. It really does suck not being able to use the app on the system being that it feels much better in my opinion to watch on a tv as opposed to a phone or pc screen. Im hoping a fix comes soon cause i dont know how much longer i can deal with a 4 inch screen watching anime lol
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31 / F / Toronto
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Posted 11/15/14 , edited 11/15/14
I am also having the same problem.

Does anyone know when we expect to see it fixed????
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22 / F / US
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Posted 11/15/14
I've been have the same issue for the last two days . They need to get this shit fixed. Between the app time skipping on videos and it telling me " the crunchyroll server is unavailable ' try again later " all the time I don't know which is worse. This app is terrible and it's been out for so long. It's ridiculous .
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20 / M / Florida
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Posted 11/16/14
Sigh, I wake up to see if maybe just maybe its back to normal but nope, still stuck at the authenticating screen. Like how is this seriously not as big of an issue as i think it should be? With people from all over experiencing this, it cleary is a pretty serious bug that needs to be worked out. It really could be from whatever the most recent update was for the app. Basically paying for a service i cant use as of now.
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37 / M / Portland, OR
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Posted 11/16/14
Well now I know it's not just me. It happened immediately after the update was downloaded on my xbox. Works fine on my phone, but I'd rather watch it on my 40 then a 4.
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22 / F / US
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Posted 11/16/14
I can't understand why this is lasting so long. I'm not going to watch this on my phone,. This type of stuff makes me want to cancel my membership . I want some compensation.
Kiki's Customer Support Service
Kiki 
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F / Nova Scotia
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Posted 11/16/14 , edited 11/16/14
Hello everyone.

A temporary workaround to get into the app, would be to sign out of Xbox Live when you're stuck at the "Authenticating..." screen (via hitting the Xbox button, hit "X" to sign out) which will take you to the Xbox Live login screen on the app. Then sign back into your Xbox Live profile and you should be able to get into the app.

Let me know if this helps at all. As shinryou already stated, our engineers are aware of the problem. Our sincerest apologies for the inconvenience.
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