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Post Reply Stuck at authenticating screen
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19 / M / Wapakoneta, OH
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Posted 3/28/15
still did not help.
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M / Canada
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Posted 3/28/15
Tried the workaround from November, tried deleting and downloading again, both with no success. Seems it is still an issue that needs resolving. Thankfully I have another console to use, but still ... irritating to not have it work on what is still a fairly common console. Any updates would be greatly appreciated as the last staff message was over 3 months ago. Thanks in advance.
furkat 
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25 / M / Florida
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Posted 3/31/15
Has there been any word on a possible resolution? I haven't even seen this mentioned other than in this old thread.
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Posted 4/10/15
Is this actually going to be fixed because if not I'll cancel my account. My Xbox is the only platform I view Crunchyroll on and, at the moment, I'm paying for a service I haven't been able to use for months.

Tried the work around (which just signs me out of Xbox live and does nothing else), tried deleting it, cleared the Xbox cache and reinstalled it and that didn't work. Even unlinked the Xbox from my account here on the website and still nothing.

I have a PS3 but, being from the UK, Crunchyroll wasn't ever launched on it for whatever reason.

Getting really tired of this to be honest.
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Posted 4/12/15
This is the straw that broke the camels back,

I had another issue of Crunchyrool skipping entire 1 - 6 minute parts of an episode, upon rewinding, it would skip again. No matter what, if it skipped 2:33 - 6:43 for example, even if I went to 2:30, or 5:20, or 6:42, it would still skip it ahead.

On every device, in different places, with different Internet providers.

Couple this with the fact that, some of their most popular shows being delayed multiple days late? Why pay for premium if p by the time the script is out it would've been like waiting for it to be released on the free version anyways? You have a translating team and get the script days in advance and yet a ragtag team of teenagers can sub shows faster than a team you are PAYING a lot of money to? Without even having the script?

And now, with this XBox 360 issue, I can't watch it at all. It sits at the "authenticating" screen no matter what. I tried every fix in here, and I tried using a new hard drive. But even if, by chance, my TWO Xbox's AND the two unique HDD's don't work, and a third HDD does, I shouldn't have to do all that work just to get the app to work. Sure, I can watch it on my tiny screen on my phone. But paying for this means I could watch it in 720-1080p on my massive largescreen TV without having to hold something and just relax on my couch. But I can't do that and no matter how many times I tried to fix it nothing works.

It wouldn't be bad, but by the look of this thread, a 'fix' has been months coming now, with no fix in sight. What, one team member responded in this thread? Great communication CR team. Good job fixing what should be simple app issues. Making millions of dollars and you can't get a group to fix this in a few days? Or even in a week? Two? A month?

It feels like my money isn't going anywhere. When anime is so easily available for free with a fixed script and typesetting online, when you take away the fast convenience of CR/streaming, there is no point to subscribe anymore.

Both me and my friend have cancelled our subscriptions and gone back to torrenting. At least now I can watch my anime without massive skipping.p/at least I can watch it on my TV at all.

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38 / M
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Posted 5/6/15
Currently in the 14-day trial for premium service, myself. My laptop streams fine. My PS3 and XBox 360, on the other hand - do not. The Xbox 360 hangs on the "authenticating" screen and though I've tried the listed "solutions" here - I am still spinning in circles. At least the PS3 app lets me in - but it stutters so badly that the video/audio corrupts about every 5 seconds (reminds me of RealPlayer's *buffering* issues from WAY back when).

Yes, I just compared you to RealPlayer - and not favorably.

While your library is compelling and impressive - it is all for naught if we subscribers cannot access it. You have proof of millions of people wishing to pay for the content and access it legally, but your own app is a roadblock in the process. As a previous commenter mentioned - torrenting is easier and more reliable.

Please fix this. I would like to support the companies, but I also would like to get the content paid for (not yet in my case, I know). It's just disappointing to find that both console applications fail so horribly at delivering the content we wish to watch.
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42 / M
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Posted 5/8/15 , edited 5/8/15
I canceled my sub for the same reason. Why pay for a service that I cannot use? Fix it and I may come back.
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19 / F
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Posted 5/11/15
Welp
Hope this is fixed soon.. i miss "My love story" >:c
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Posted 5/26/15
i am have the same problem for over 3 weeks i would like to watch it in my room insted of going to the living room to watch it on my wii u
Posted 7/12/15 , edited 10/18/15
Help, I am having this problem also, I just got a brand new xbox 360 today and every time I load the crunchyroll app it gets stuck on authenticating. I have tried all the solutions listed but none have worked. So I'm wondering what do I do?
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Posted 8/13/15
Despite troubleshooting and reinstalling, the Xbox360 app hasn't worked for me since November. When I try to use it, I get the screen that says in need to be logged onto xbox Live, despite already being on. Upon backing out of the app, I keep getting the message that "This feature is temporarily unavailable. Please try again later."
58682 cr points
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30 / M / Dallas, TX
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Posted 8/13/15

mrryzer wrote:

Despite troubleshooting and reinstalling, the Xbox360 app hasn't worked for me since November. When I try to use it, I get the screen that says in need to be logged onto xbox Live, despite already being on. Upon backing out of the app, I keep getting the message that "This feature is temporarily unavailable. Please try again later."


Have you checked your network settings? Sometimes, NAT can get in the way of online services.
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Posted 10/3/15
I haven't. I'll give it a shot. Thanks!
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Posted 5/1/16
I like how it's 2016 and this is STILL a problem... I'm going to cancel if anymore problems like this happen :/
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Posted 8/3/16
I have TWO Xbox 360s.

The Newish black 360 with wifi built in and everything else has the same problem as everyone else. The spinning wheel of death and saying that it's Authenticating.

My first Gen White Xbox 360 worked the first time I put in Crunchyroll.

I hope this info helps the engineers to figure out what's wrong and can fix the problem with the Xbox 360 Crunchyroll app.
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