Post Reply Cancelling Pre-orders
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30 / M / Oxfordshire, UK
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Posted 11/19/14
Does anyone have a direct line to crunch roll support? They've not responded to my last two email support requests to cancel a pre-order and their twitter account hasn't replied to me either.
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Posted 11/19/14


Best way is to use the contact us page http://www.crunchyroll.com/help?topic=contact

and under the "problem" tab, select Crunchyroll store.


They can probably resolve your issues that way.
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Posted 11/19/14
Yeah I've tried that but had no response from them, Short of continuing to submit multiple support tickets is there no way else to get ahold of them?
Kiki's Customer Support Service
Kiki 
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Posted 11/19/14 , edited 11/19/14

kslice47 wrote:

Yeah I've tried that but had no response from them, Short of continuing to submit multiple support tickets is there no way else to get ahold of them?


We've been real busy this week, which is the reason there's a delay in responses. I don't really handle store inquiries but let me log in real quick and take a look at your ticket. I'll see if I can resolve your problem.

Edit:
I replied back to your ticket and fixed the issue.

Take care!
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Posted 11/19/14
All sorted, thanks EZGI
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