Post Reply Black screen videos 98% of the time
1084 cr points
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18 / M / New Zealand
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Posted 11/24/14
So I've come back to Crunchyroll because I was a Premium member before and I saw Pediepie's podcast advertising your guys site and I've come back to watch different seasons of animes that I adored whilst being subscribed to Crunchyroll. Anyways, I signed up for the 14-day free trial of premium, which worked, but, whenever I try watch Sword Art Online II, 95% of the time, it doesn't work at all.

Here is my speedtest :


I can stream the videos in 1080p with no choppiness at all, it's just the starting of the video.
Also, my PC specs are game-wise :

Processor: Intel(R) Core i7-4790 CPU @ 3.60GHz
RAM: 8.00GB
System type: 64-bit
Graphics card: GeForce GTX 970

I have updated Adobe and my drivers, my Internet is fine (I can stream World of Warcraft and be on Skype and still have a good quality stream) so it must be Crunchyroll.

I've also searched up multiple threads about it, yet all of them have been closed (the ones that I've seen/read) or the solutions didn't work. Like ones saying clear my cache, update my drivers (my computer is BRAND NEW about a week old so I've downloaded all the new drivers etc), different browsers etc... None works.

Please help, it seems as this problem is very prominent with a lot of users and it is very frustrating when you're trying to have a marathon of your favourite anime.

Thanks!
11660 cr points
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19 / M / Cali
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Posted 11/24/14
My Ps3 and iphone can stream it without any problems,.. but my computer doesn't like CR lol
58668 cr points
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30 / M / Dallas, TX
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Posted 11/24/14

narutosonic330 wrote:

My Ps3 and iphone can stream it without any problems,.. but my computer doesn't like CR lol


CR uses different CDNs for the apps versus website streaming. So that difference in performance isn't too surprising.
1084 cr points
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18 / M / New Zealand
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Posted 11/25/14
Same here.

I've been having to watch Hunter x Hunter on my iPhone 5.

Atleast the app works, ha.
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