Post Reply Cancel preorder?
18 cr points
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24 / F / Michigan
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Posted 12/2/14
So I've had something preordered for about eight months now and it's not going to make it to me on time for its purpose, I've put in three tickets now to cancel the preorder for a full refund (it wasn't a daily deal) but I've not heard back from anyone. What's the typical wait time for CR to respond to such things? I'm thinking 24-48 hours but I could be wrong. Does anyone have any insight they could provide? Thanks.
Der Zoodirektor
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34 / M / Germany
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Posted 12/2/14

supersnazzi wrote:

So I've had something preordered for about eight months now and it's not going to make it to me on time for its purpose, I've put in three tickets now to cancel the preorder for a full refund (it wasn't a daily deal) but I've not heard back from anyone. What's the typical wait time for CR to respond to such things? I'm thinking 24-48 hours but I could be wrong. Does anyone have any insight they could provide? Thanks.


We were experiencing some high ticket load recently, so in some cases the replies might take some time. As by our policy, premium users are receiving faster support, which is probably why you, as a free user, might have to wait a little bit longer.
If possible, do not create any more identical tickets. I'm sure your issue will be resolved soon.
18 cr points
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24 / F / Michigan
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Posted 12/2/14
Okay thank you.
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