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59304 cr points
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30 / M
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Posted 12/6/14
Shouldn't have to refresh your forums ten times to see if you've bothered informing your customers as to why your site is borked.
41366 cr points
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54 / M / East Coast
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Posted 12/6/14
Yes 2 or br 3 times will do it
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31 / M / Bellingham WA, USA
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Posted 12/6/14 , edited 12/7/14
We definitely need more of a heads up from staff concerning major outages like what occurred today. This was totally unacceptable to me.

I don't want to cancel my subscription when my year is up in a few days, but the way things have been run lately might force my hand.
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27 / F / United Kingdom
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Posted 12/7/14
This would be really helpful, so I don't have to restart the every device I have trying to get it working.
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M / New Jersey
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Posted 12/7/14
Seriously. There's no reason not to inform customers of unexpected outages. If they're afraid of bad reputation by posting outages, well, the result of NOT posting outages is a worse reputation.
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30 / M / Dallas, TX
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Posted 12/7/14

yngvarr wrote:

Seriously. There's no reason not to inform customers of unexpected outages. If they're afraid of bad reputation by posting outages, well, the result of NOT posting outages is a worse reputation.


If an outage is "unexpected" that means CR can't notify customers beforehand, since they didn't expect it.
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M / New Jersey
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Posted 12/7/14 , edited 12/7/14

eyeofpain wrote:


yngvarr wrote:

Seriously. There's no reason not to inform customers of unexpected outages. If they're afraid of bad reputation by posting outages, well, the result of NOT posting outages is a worse reputation.


If an outage is "unexpected" that means CR can't notify customers beforehand, since they didn't expect it.


There was an outage that lasted a significant period of time, 8 to 12 hours or more, and at no point was there any status. It was unexpected but even a simple formal notice of "we know there's a problem and are working on it" is better than silence.
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