First  Prev  1  2  3  4  5  Next  Last
Post Reply PS4 "An Unknown video player error has occured"
7009 cr points
Send Message: Send PM GB Post
Offline
Posted 12/14/14
Has anyone heard back from crunchyroll on this?
7 cr points
Send Message: Send PM GB Post
Offline
Posted 12/14/14
Having the same issue, I just found Crunchyroll too so it's kind of pissing me off.
25114 cr points
Send Message: Send PM GB Post
22 / M
Offline
Posted 12/14/14
I am having this same issue on my ps4, I just deleted the app and reinstalled it and I am having the same problem. Is there any other way to resolve this issue, I mean I pay monthly for this lol.
25114 cr points
Send Message: Send PM GB Post
22 / M
Offline
Posted 12/14/14


Is there a customer service number we can call or something?
5011 cr points
Send Message: Send PM GB Post
31 / M
Offline
Posted 12/14/14
i cant watch anything on crunchy roll in ps4 or iPhone but it works on my laptop any ideas already tried uninstalling and installing it did int work
8108 cr points
Send Message: Send PM GB Post
35 / F / Central oHIo
Offline
Posted 12/14/14 , edited 12/14/14
No... This error spans all non-computer streaming devices. Crunchyroll hasn't been forthcoming with information, but a mod has informed us that dev has been informed. Hopefully they're working on it. All you can really do is add to the support tickets already open.
24007 cr points
Send Message: Send PM GB Post
33 / M
Offline
Posted 12/14/14
I have unistalled it reinstalled still not working.. ! uhg
5011 cr points
Send Message: Send PM GB Post
31 / M
Offline
Posted 12/14/14
i am Canada and its not working for me but i know people i n American that it is working for on ps4
29083 cr points
Send Message: Send PM GB Post
25 / M
Offline
Posted 12/14/14
Same here on my ps4 PS3 iphone iPad. It can't be my account, I tried playing without logging in, still nothing.
16009 cr points
Send Message: Send PM GB Post
F / Indiana
Offline
Posted 12/14/14
Same here for my ps3, I uninstalled the app, then shut down my ps3. Turned it back on, redownloaded the app and update it. signed in, and still can't watch anything.
8108 cr points
Send Message: Send PM GB Post
35 / F / Central oHIo
Offline
Posted 12/14/14 , edited 12/14/14
Tizuki 
3005 cr points
Send Message: Send PM GB Post
Offline
Posted 12/14/14
the work around linked above works, its a temporary fix but it will allow you to watch shows on your PS3
Der Zoodirektor
23403 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/14/14
We have so far come to the same conclusion as some of you. It seems that Time Warner's DNS service is faulty, which results in Time Warner customers not being able to resolve the IPs of our services properly.

Switching to a public DNS service, such as Google's, should work as a fix.
18032 cr points
Send Message: Send PM GB Post
24 / M
Offline
Posted 12/14/14 , edited 12/15/14
For those who are having this issue and have Time Warner Cable this is the fix!

Now, onto entering the DNS Server addresses:

Wired Connections

Go to Settings on the XMB, select Network Settings and hit Internet Connection Settings
Click OK, then under 'Select a setting method', select Custom
Under 'Select a connection method', hit Wired
Next, we have 'Select the operation mode of the network device.' hit Auto-Detect
Now for 'IP Address Setting,' hit Automatic
For 'Set the DHCP host name,' select Do Not Set
Under DNS Setting, hit Manual
Select each number from your selected DNS IP address. It must be exactly what is given for you to connect properly!

USE ONE OF THESE OPTIONS
Google DNS:
8.8.8.8
8.8.4.4

OpenDNS:
208.67.222.222
208.67.220.220

Cisco:
64.102.255.44
128.107.241.185


Hit Automatic for MTU
Hit Do Not Use for Proxy Server
Have UPnP enabled
Hit X to save network settings.

If you've got NAT 2, your router's in the clear for VoIP and other ports online games might use.

Wireless Connections:

Hit Internet Connection Settings
Under 'Select a setting method', select Custom
Under 'Select a connection method', hit Wireless
Under 'WLAN Settings,' hit Scan and select your router
hit right on SSID
hit another right on 'Security Setting' and enter the router password (if there is a password)
Then from here, things will be similar: for 'IP Address Setting,' hit Automatic
For 'Set the DHCP host name,' select Do Not Set
Under DNS Setting, hit Manual
Select each number from your selected DNS IP address. It must be exactly what is given for you to connect properly!

USE ONE OF THESE OPTIONS
Google DNS:
8.8.8.8
8.8.4.4

OpenDNS:
208.67.222.222
208.67.220.220

Cisco:
64.102.255.44
128.107.241.185

Hit Automatic for MTU
Hit Do Not Use for Proxy Server
Have UPnP enabled
Hit X to save network settings.

Again, if you've got NAT 2, your router's in the clear for VoIP and other ports online games might use.

If you find a DNS Server that only has one IP Address, you can use that address for both the primary and secondary address. These servers are not in one city on the globe, so test out the servers until you have what you find what's best in your area.

This worked for me, Thanks Der Zoodirektor for defining the issue
5019 cr points
Send Message: Send PM GB Post
28 / M
Offline
Posted 12/14/14
Confirmed working over here, thank you so much!
First  Prev  1  2  3  4  5  Next  Last
You must be logged in to post.