Post Reply Is anyone elses Crunchyroll freezing and crashing on Xbox One?
11018 cr points
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23 / M
Online
Posted 12/12/14
As the title states, I'm having trouble watching anime on my XBO. I downloaded the app, and tried opening. Every time, it just freezes as soon as you open it, stays like that for a few seconds, then crashes. I uninstalled it, and re-installed it and it still does that. Everything else works fine, so it's not the Xbox. Any help would be loved.
Kiki's Customer Support Service
Kiki 
100408 cr points
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F / Nova Scotia
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Posted 12/12/14
Hi there!

Can you please contact us by opening a support ticket?

http://www.crunchyroll.com/help?topic=contact
19520 cr points
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25 / M / United States
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Posted 12/12/14
I've had to uninstall and reinstall my app like 10 times already lol It works until it doesn't.
16596 cr points
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32 / M / Connecticut
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Posted 1/6/15
I am having the same issue. I emailed tech support and all they could tell me was to uninstall and reinstall the app. I'm so annoyed. Part of me wants to cancel my subscription to this site over this. I guess I'll be keeping my Xbox 360 just so I can use the crunchyroll app on my big screen tv. It's rather annoying that I got this great new game console for christmas and I cannot use one of my favorite apps because crunchyroll cannot get this stuff together. Btw, tech support is aware of the issue. They seem to not be doing anything about it though. Very disappointed.
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