First  Prev  1  2  3  4  5  Next  Last
Post Reply Crunchyroll not working
6009 cr points
Send Message: Send PM GB Post
M / California
Offline
Posted 12/18/14
Crunchyroll has not been working on the PS4 platform for the past day for me... Won't let me sign in. Very annoying since I am a Premium member.
58686 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 12/18/14

Phil_SooHoo wrote:

Crunchyroll has not been working on the PS4 platform for the past day for me... Won't let me sign in. Very annoying since I am a Premium member.


If you're a TWC/Bright House customer, you should try changing your DNS settings, as outlined earlier in the thread.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/18/14

Phil_SooHoo wrote:

Crunchyroll has not been working on the PS4 platform for the past day for me... Won't let me sign in. Very annoying since I am a Premium member.


Getting a "wrong password" error?
6009 cr points
Send Message: Send PM GB Post
M / California
Offline
Posted 12/18/14
It just won't log me in at all. It's fine on the PC and on the tablet.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/18/14

Phil_SooHoo wrote:

It just won't log me in at all. It's fine on the PC and on the tablet.


Okay, then it's not related to the major DNS outage occuring recently.
If possible, please /contact our customer support for troubleshooting.
6009 cr points
Send Message: Send PM GB Post
M / California
Offline
Posted 12/18/14
I'll do that.. Thank you!
12028 cr points
Send Message: Send PM GB Post
56 / M
Offline
Posted 1/2/15
I'm having issues with just certain shows/episodes. I'm on AT&T Uverse using Google DNS. I've been watching several different shows regularly without problems, but certain shows always have issues.

For example, many episodes of Space Brothers won't play. On the Roku, PV2 works but PV1 doesn't. If I play around with it on my Mac, I can get both previews to play in the browser. On the Roku, I just the the "unable to play" message.

Is that a known issue? Anyone else seeing this problem?

Thanks
12028 cr points
Send Message: Send PM GB Post
56 / M
Offline
Posted 1/3/15
I played around with it a little more today, and basically - same thing. The consistent part is that Space Brothers PV1 never plays on the Roku. PV2 will sometimes play, and the last few times I'd get the "Couldn't play video" popup, with the audio of the video playing in the background (which seems pretty weird).
4007 cr points
Send Message: Send PM GB Post
Online
Posted 1/3/15
I posted originally here: http://www.crunchyroll.com/forumtopic-867273/watching-crunchyroll-on-roku-10-seconds-at-a-time but to reiterate...

Same issues, here. I've tried on my XBOX One, 360, PS3 and PS4. I've toggled resolution to SD, 720P and 1080P. All "next gen" devices are hard wired with CAT 5e, and the last gen devices are wireless with an AC router (Yes, I am aware that they negotiate down to their 802.11G speeds). My PC streams just fine (also wired), same with my tablet (browser), so (IMO) it is an issue with the APP encoding. I am with AT&T U-Verse, and have a connection of 40Meg down and 16 Meg up. To test my bandwidth, I streamed (successfully) the following: Amazon Prime on one system, Netflix on another, Hulu on a third, and Xbox Video on my One, all at the same time, with no issues, and all devices set to 1080P, all while watching the 10 hour loop of NyanCat on Youtube on my PC, and streaming movies (Guardians of the Galaxy in 1080P) through my local network to my tablet. After no noticeable issues 30 minutes in (I had to bounce between rooms), I shut down all devices on my network EXCEPT for my Xbox One, and the Crunchy Roll app was still having issues with stalling every few seconds. I am able to stream shows via IE, Chrome, Opera, and Firefox with no "buffering" issues. I have tested with episodes that are added via "simulcast" link (CROSS ANGE, Celestial Method, and Parasyte), and shows that have multiple seasons (Bleach, One Piece, and Fairy Tail).

CR Team: Do you know if this is being researched? I am willing to provide any logs requested to assist with this. The app on the PS3 and PS4 have always had the occasional episode that stuttered, but I have never seen it so consistent.
28029 cr points
Send Message: Send PM GB Post
40 / M
Offline
Posted 1/3/15
I'm having the same problems as everyone else, on my Panasonic TV app. Before the past week, it was working fine. Now, constant problems. Right now I'm trying to watch Glass Mask, and that only has a 480p stream. I'm 30 seconds into episode 33 and it's stalled. My bandwidth is 30Mbit and no other streaming site is giving me problems.

Switching to my computer, no problems.
18029 cr points
Send Message: Send PM GB Post
Offline
Posted 1/4/15
Unfortunately switching apps only lasts so long. I went to ps4 app after my ps3 app went to shit and was running fine for a day then I noticed the same problems starting all over again. Stuttering and pausing. Then finally got the "Video playback error. Please go back and try again. " It's actually saying "Fuck you I'm not doing this shit no more. Quit bothering me." It's really pissing me off I'm going across the forums and I see so many ppl with this problem and no shred of light of any kind of hope that it's even being looked at. Let alone gonna be fixed.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 1/4/15 , edited 1/4/15
Sorry about that, it's all still related to the DDoS attack we suffered earlier this week. More of our tech and dev staff will be able to look at it on Monday.
ugatar 
15055 cr points
Send Message: Send PM GB Post
34 / M / Orlando-FL
Offline
Posted 1/4/15
Hi,

Is Cruchyroll still under attack or is just side effects from last week attack? I got DDoS yesterday around 11pm est. I am in Florida and using Bright House Network, I had to change my DNS to 8.8.8.8, is there any relation between the issue from the standard DNS and the attacks or are just unrelated issues? Is Crunchyroll aware of people experiencing such DNS issues?
58686 cr points
Send Message: Send PM GB Post
30 / M / Dallas, TX
Online
Posted 1/4/15

ugatar wrote:

Is Cruchyroll still under attack or is just side effects from last week attack? I got DDoS yesterday around 11pm est. I am in Florida and using Bright House Network, I had to change my DNS to 8.8.8.8, is there any relation between the issue from the standard DNS and the attacks or are just unrelated issues? Is Crunchyroll aware of people experiencing such DNS issues?


As shinryou states just a few minutes before your post in this thread, CR's engineers are still working on cleaning up problems left by the DDoS attack.
12028 cr points
Send Message: Send PM GB Post
56 / M
Offline
Posted 1/6/15 , edited 1/6/15
Well, I don't know whether it's because CR staff did anything, but Space Brothers started working for me yesterday. Works like a champ now. Watched an episode yesterday, and another one today without any issues.
First  Prev  1  2  3  4  5  Next  Last
You must be logged in to post.