Post Reply Membership bought TWICE?
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32 / M / L'Étoile du Nord,...
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Posted 12/14/14
This is kind of urgent, and I may be overreacting, but I need a response concerning something I noticed in my Order History.

See, I purchased the All-Access Membership just now, and when I checked my Order History, I noticed that it showed up twice. In fact, I seem to have gotten a one-month renewal today as well.....but my primary concern is that I may have blown a total of $199.90 on what should've been one 1-year All-Access Membership. Unfortunately my bank doesn't have a record of this recent transaction(s), and it will take a day or two.

Could it have something to do with me gifting it to myself? Because when I checked my E-mail I saw that I could redeem it for the 'Membership.....and I did. I don't know if this means now I have two years, or if it's just one year. I meant to get only one year, and of course I only meant to spend $99.95.

Any response would be greatly appreciated. Thanks in advance.
25238 cr points
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31 / F / Florida, USA
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Posted 12/14/14 , edited 12/14/14


That sounds like you need assistance from customer support in which you should contact them here: http://www.crunchyroll.com/help?topic=contact

Hope it's a problem they can fix for you
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31 / M / Dallas, TX
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Posted 12/14/14


You can also check your current and future membership status here, and it should show if you have two 12-month subscriptions set up.
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