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Post Reply PS3 App issue
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Posted 12/16/14 , edited 12/17/14
Clearly, there's a bunch of unnecessary attitude in this thread, and I'm scrubbing it because we're getting off track.

yes DNS resolution can be an issue, and changing name servers can improve performance. Yes, which CDN is serving what series can also be problematic.

This is why we have multiple stickies and repeat threads about performance issues.

Your Mileage May Vary, take these with a grain of salt.


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Posted 12/17/14
So, since I have more than one device affected, I should change the DNS settings in the router, which would probably be a good idea anyway. I'll try the Google DNS and then report back.
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Posted 12/17/14
For those using Android tablets who don't want to mess with their DNS settings (I didn't either)... if you have access to the Google Play Store on your device, I'm using an app called DNSet. There is a free and paid version, the free version just automatically uses 8.8.8.8 & 8.8.4.4. Just open the app, then run the Crunchyroll app. It shouldn't bother anything else, but if you don't want to keep it running, then you can just close the app when you're done watching anime.
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Posted 12/17/14 , edited 12/17/14
Okay, here's how I fixed the problem. First, I'm on my own network, PS3, HTPC and two iPads, with a netgear router serving all devices via wireless. I went into the router itself by using a browser to go to the following.

http://routerlogin.net/start.htm

You'll need your Admin name and password, if you haven't set them now is a good time.

On the start page near the bottom is "Domain Name Server (DNS) Address". Under that is "Get Automatically From ISP" and "Use These DNS Servers". Click on "Use These DNS Servers". Then input in each box the server names:

Primary = 8.8.8.8
Secondary = 8.8.4.4

If you're on a netgear, you don't have to restart your computers or devices since the router assigns the devices their own IPs in the network. You will have to wait about 1 minute for the settings on the router to update, during which time you wont be able to get internet access. But once it's done, it works like a charm!!

Thanks everyone for the info!

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Posted 12/17/14

KaitLynnHt wrote:

For those using Android tablets who don't want to mess with their DNS settings (I didn't either)... if you have access to the Google Play Store on your device, I'm using an app called DNSet. There is a free and paid version, the free version just automatically uses 8.8.8.8 & 8.8.4.4. Just open the app, then run the Crunchyroll app. It shouldn't bother anything else, but if you don't want to keep it running, then you can just close the app when you're done watching anime.


That's a good idea too, I think there's an app like that for iOS as well.

However, I'm finding a little bit more consistent performance using these new settings in the router, and that's across all devices. In fact, the PS3 started playing the video from CR quicker than it has in the past. Also, ping times across the US appear to be faster now, as I used to get 95 or ms from Florida to LA, now it's 63ms.

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Posted 12/17/14

shinryou wrote:


Mattumanu wrote:

I did an "nslookup", but since I'm on a network I got the IP of the device on the network, 10.0.0.1, default server unknown.

I'm not on Time Warner, I'm on Brighthouse.


Thanks for trying though.

Brighthouse is basically just selling rebranded TWC lines. The aforementioned DNS server change should fix the issue for you.


I did find a solution. I posted it in this thread.
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Posted 12/17/14 , edited 12/17/14

Mattumanu wrote:


KaitLynnHt wrote:

For those using Android tablets who don't want to mess with their DNS settings (I didn't either)... if you have access to the Google Play Store on your device, I'm using an app called DNSet. There is a free and paid version, the free version just automatically uses 8.8.8.8 & 8.8.4.4. Just open the app, then run the Crunchyroll app. It shouldn't bother anything else, but if you don't want to keep it running, then you can just close the app when you're done watching anime.


That's a good idea too, I think there's an app like that for iOS as well.

However, I'm finding a little bit more consistent performance using these new settings in the router, and that's across all devices. In fact, the PS3 started playing the video from CR quicker than it has in the past. Also, ping times across the US appear to be faster now, as I used to get 95 or ms from Florida to LA, now it's 63ms.


I haven't noticed any problems with DNSet... if there's any type of slowdown I'm just not noticing it. I probably should change our router, but being the tech support monkey for the family, I know all too well how grouchy people get when I shut down their internet even for the shortest amount of time to work on something. So since I'm the only one who uses Crunchyroll, I can get away with just fixing my tablet.

Although, I'm looking around and Mom's asleep and the kid has to actually read from a book (gasp!) for school, so I think I can get away with it if I do it NOW!



But yeah, the app is good for those who don't understand how or who physically cannot change their routers. I've just been lazy.
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Posted 12/17/14



I haven't noticed any problems with DNSet... if there's any type of slowdown I'm just not noticing it. I probably should change our router, but being the tech support monkey for the family, I know all too well how grouchy people get when I shut down their internet even for the shortest amount of time to work on something. So since I'm the only one who uses Crunchyroll, I can get away with just fixing my tablet.

Although, I'm looking around and Mom's asleep and the kid has to actually read from a book (gasp!) for school, so I think I can get away with it if I do it NOW!





I don't think you'd have problems with DNset either, but in my mind it made more sense to just change the router instead of going to each device and trying to figure out how to fix it. For instance, my HTPC runs XBMC with playon, and trust me it's murder to try and change all the settings for each and every service running through that.
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Posted 12/17/14

Mattumanu wrote:


I don't think you'd have problems with DNset either, but in my mind it made more sense to just change the router instead of going to each device and trying to figure out how to fix it. For instance, my HTPC runs XBMC with playon, and trust me it's murder to try and change all the settings for each and every service running through that.


Oh yeah, definitely makes sense... total in the house we have 3 tablets, a smartphone and a roku. It would absolutely be better to place the bandaid at the source, rather than let it trickle down. And thank you for figuring it out. If there's anything majorly different about setting it in a Linksys router, I'll post it. But it sounds like it should be pretty much the same fix.

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Posted 12/17/14
Yeah, the Linksys is pretty much the same... right there at the bottom as soon as you log in. Just put the new DNS addresses under "Static DNS 1" & "Static DNS 2", Save Settings and reboot the router. I don't know if the reboot is necessary but it's habit for me to reboot after any changes.
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Posted 12/17/14 , edited 12/17/14

KaitLynnHt wrote:


Mattumanu wrote:


I don't think you'd have problems with DNset either, but in my mind it made more sense to just change the router instead of going to each device and trying to figure out how to fix it. For instance, my HTPC runs XBMC with playon, and trust me it's murder to try and change all the settings for each and every service running through that.


Oh yeah, definitely makes sense... total in the house we have 3 tablets, a smartphone and a roku. It would absolutely be better to place the bandaid at the source, rather than let it trickle down. And thank you for figuring it out. If there's anything majorly different about setting it in a Linksys router, I'll post it. But it sounds like it should be pretty much the same fix.



I'm not thinking of it as a fix anymore. I'm seeing it as an upgrade. I'm serious, pages are coming up faster now.

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Posted 12/17/14 , edited 12/17/14

Mattumanu wrote:

I'm not thinking of it as a fix anymore. I'm seeing it as an upgrade. I'm serious, pages are coming up faster now.



LOL... I'm noticing it too in the short time that it's been up. I've always been good with computers and networking, but I was initially trained in tech support by the ISP that I worked for. So it's really hard to break the "Trust in the DHCP" mindset they drill into you to feed the customers.
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Posted 12/17/14 , edited 12/17/14

KaitLynnHt



LOL... I'm noticing it too in the short time that it's been up. I've always been good with computers and networking, but I was initially trained in tech support by the ISP that I worked for. So it's really hard to break the "Trust in the DHCP" mindset they drill into you to feed the customers.


Yeah, well a big company has to make every effort to maintain control over their product, so I'm not surprised. What I am surprised about is that the problem hasn't corrected itself over time. It's been over 5 days since the first reported issue.


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Posted 12/18/14
NO it IS something you can fix! This problem "coincidentally" coincided with an app update so obviously Crunchyroll screwed up.
BTW it's Crunchyroll's responsibility to connect to all internet access points so their users can stream their shows. While its Time Warner's job to supply us with internet. TW is doing its job just fine, stop justifying Crunchyroll's laziness to just undo the last patch update.
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Posted 12/18/14 , edited 12/18/14

MoonAssassin9 wrote:

NO it IS something you can fix! This problem "coincidentally" coincided with an app update so obviously Crunchyroll screwed up.
BTW it's Crunchyroll's responsibility to connect to all internet access points so their users can stream their shows. While its Time Warner's job to supply us with internet. TW is doing its job just fine, stop justifying Crunchyroll's laziness to just undo the last patch update.


It has nothing to do with any updates of our apps.
TWC's DNS records for the domains of the content delivery network we're hosting our videos for all the apps at are just corrupted.
We don't know why exactly that happened, but it's certainly not related to any app update (e.g. it's also inaccessible for apps that have not been updated recently).

DNS services having corrupted records is not uncommon. DNS servers worldwide are forming a network and exchange new data between each other to update. In our case, for some reason, it seems wrong information about the domain name to IP association of our servers was introduced into the web of DNS servers and was accepted by TWC's servers. Usually in such cases correct information is soon relayed to DNS servers again, but somehow TWC's DNS servers are currently not reverting back to the correct information automatically and keep sending TWC customers' access attempts to our servers into digital nirvana.

We're already in the process of getting stuff fixed manually, but it may take a while to do so because it's a rather isolated incident (possibly affecting just us).
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