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Posted 12/19/14
it wont let me remove the credit card information, its not a free trial if the force a charge. i sighned up using my moms credit card, and now your going to steal money and im going to be in trouble. please remove the credit card and cancel the trial/bill
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Posted 12/19/14
it said that the credit card has been validated so i cant change it, and then it said it cant be removed until you validate it a second time by charging me
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Posted 12/19/14 , edited 12/19/14

kevinswb wrote:

it wont let me remove the credit card information, its not a free trial if the force a charge. i sighned up using my moms credit card, and now your going to steal money and im going to be in trouble. please remove the credit card and cancel the trial/bill



kevinswb wrote:

it said that the credit card has been validated so i cant change it, and then it said it cant be removed until you validate it a second time by charging me


If you are on a free trial, you won't actually be charged until the end of the trial period.

It usual takes a day or so for the validation--after that you will be able to cancel the trial and you won't be charged. Please be aware that if you do cancel the trial early, it probably means the trial will end immediately, so if your intention is to use the trial for a few more days then you should wait until you are ready for the trial to end.

(I know things have changed so folks who are on a paid membership keep the rest of the days in the current premium membership period when they cancel, but I don't that changed for trial periods).

If you still want to contact customer support about this, you should do so directly, using the Contact Us form.
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