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Post Reply Cannot Connect to CR via Roku Following Site Being Down
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Posted 12/30/14 , edited 1/3/15
I've rebooted my Roku three times and after getting an extending "Loading" message, I'm returned to the "My Channels" view.

Is anyone else able to connect via Roku 2 or Roku XS?

Any clue what I can do to access it on my 'ku?

Thanks!
Sunase 
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Posted 12/31/14
I'm having the same type of issue; I'll try to choose an episode, and it'll tell me that it couldn't connect, and to check my connection / account. The regular website works fine for me, it's just an issue with the Roku. Any ideas?
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53 / M
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Posted 12/31/14
Same here on a Roku 3.
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60 / M / Earth
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Posted 12/31/14
Did anyone try bouncing their router and/or Cable modem yet? Just a shot in the dark...
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Posted 12/31/14
This was happening to me last night. Now it will start playing a show, get thirty or forty seconds in, then say 'Cannot Play Video -Check connection/account', even though the audio is still playing in the background :\
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Posted 12/31/14 , edited 12/31/14
Yeah, it took me 2 hours to watch a 56 min K-Drama episode. lol

It's frustrating but I guess the DDos attack is still going on.. The fact that the sites up and streaming is a pain means CR still has work to do.
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Posted 12/31/14 , edited 12/17/15

asharka wrote:

Did anyone try bouncing their router and/or Cable modem yet? Just a shot in the dark...


Bounced both and rebooted the Roku as well. Netflix and Funi stream just fine on the Roku, Crunchyroll streams just fine on my tablet and desktop but not on my Roku. So, process of elimination indicates something at CR as the most likely cause of problem.

/former Navy electronics tech
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Posted 1/1/15
Thanks for the responses. At least I know that it's not an issue isolated to my hardware. I continue to experience the issues you all are describing although the periods of streaming have become longer before I receive the account error message.

Hopefully Crunchyroll will address this soon. It's so tough finding a regular and reliable source for J-dramas.
Jnym 
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Posted 1/3/15
Just adding to the chorus, hoping for a meaningful response.

Every show I try plays for 53 seconds or so and I get the screen to check my connection and/or account. And yet my girlfriend with an identical Roku3 is having no problem with the same shows and episodes.

She's got a different internet provider and a faster connection. Could that be an issue?
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Posted 1/3/15
Have 2 different Roku 3, have rebooted everything, solid internet connection, same issues.

Stream corruption? Software hiccups in the CR app?
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Posted 1/3/15
Similar but slightly different issue here with my ROKU 2 and CR. Either freezes during initial buffering, or freezes about 30 seconds in. Sometimes get the "Couldn't play Video" message, sometimes just freezes. No issues with other streaming services at this time.
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Posted 1/3/15
I'm still having trouble with the 360 and ps3 apps. Videos are practically unwatchable due to choppiness and straight-up not even loading the video. Hope this gets resolved soon
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Posted 1/4/15

Jnym wrote:

Just adding to the chorus, hoping for a meaningful response.

Every show I try plays for 53 seconds or so and I get the screen to check my connection and/or account. And yet my girlfriend with an identical Roku3 is having no problem with the same shows and episodes.

She's got a different internet provider and a faster connection. Could that be an issue?




That's a reasonable question. I think it's a possibility, however, I did not have these issues prior to the DDoS attack, thus I am not convinced that it's an issue on my end.

I am experiencing no issues with the other apps on my Roku.
Jnym 
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Posted 1/4/15
Restating conditions:

2 identical ROKU boxes purchased and installed at same time - after the DDoS attack, after the site is restored...

My girlfriend with a Cable ISP and download speeds of 10Mbps and better has no problems whatsoever with her account
I, on the other hand, with a different ISP, an older DSL account and speeds of 6Mbps or worse get the screen:

COULDN'T PLAY VIDEO
Please check your connection/account and try again

How did CR fix their system after the attack? Is it 100% yet? I think there is something that needs adjusting that currently favors faster connections.

Or, also, there is heated jockeying with streaming services and the various ISPs for routing preferences. Heavy hitting sites badger and bully to get the fastest, most direct routes in the network to their customers. Without the clout of millions of subscribers, the carriers tend to channel those streams through roundabout, little used, "back alleys" and "side streets."

If that's correct, then some people like my girlfriend - by the simple fate of their location and provider - might have more direct noise free streaming - while I am stuck across town with a slower connection and a different provider so I get a more error prone, broken up stream that - YES, MAYBE THE ROKU BOX can't handle. But I have plenty of memory and a ROKU 3 with the faster processor so... what do I need beyond that?

Before the DDoS attack - CR was not perfect - every so often my old ROKU 2 would lose the stream and freeze up. I upgraded from 2 to 3 and the problem was reduced to almost nothing.

The locked screen - the green screen - or an unexpected restart - these are what I associate with the ROKU box not being able to handle something. But this screen "check connection/account" seems to be something different.- it's not that the ROKU can't keep up with a stream or deal with a broken up stream - it's not getting any stream or one that it waits so long for, it thinks there's no connection.

My test: in a couple of hours my girlfriend is bringing her ROKU box here. I'll connect through my WiFi and bring up her CR account and see if it plays. I bet it won't. I'll confirm that tomorrow when I take my ROKU box to her place and see if my account works there - this way we test the same boxes and the accounts together with different ISPs

As soon as I have done that I will post my results here. Unless of course the problem gets fixed or Crunchyroll makes some sort of statement.

Meanwhile I can find no shows I really feel like watching anywhere else.
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Posted 1/4/15
I have a Roku 3 and joined in October. I have Verizon Fios Quantum and Speedtest shows over 50MBps connection. I am still showing message: "Please check your connection/account". . . I have only had any problems with CR since DDoS attack. I have rebooted DSL router and Removed Crunchyroll app and reinstalled to Roku3. I am suspecting server recovery is being hampered, or otherwise affected by high traffic due to additional Xmas gift devices logging in to CR(Streaming devices, video game systems, phones, tablets, etc). Sent CR a message early this morning asking if that may be a factor in some lingering problems, but I have not seen a reply to e-mail yet. . .
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