Post Reply Unknown Video Error, Crashing and Freezing
19028 cr points
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M / Houston
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Posted 1/1/15 , edited 1/8/15
PS4 - Crashes randomly and freezes during video playback. Was it the last update that did this?

Removed and Re-installed and its still broken. I even tried messing around with DNS on the PS4, set static DNS servers, and nothing is fixing this issue so it has to be either because of the update or because of the DDOS which may or may not have been a DDOS problem by the looks of the PSN/XBL hacks.
20192 cr points
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21 / M / The Heroes Associ...
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Posted 1/1/15


Well I do know alot of users are currently having issues with the CR apps due to the DDoS attack the other day.

Crunchyroll is still working on repairing all the site features including all the apps.

Crunchyroll should have everything, including apps back up and running soon.

I also would suggest sending support a message, given the fact you are a premium member, they should get back to you pretty quick.
(however support is currently SWAMPED, so they might be a bit slower than normal)

http://www.crunchyroll.com/help?topic=contact

Hope your issue gets resolved! Happy new years!
Der Zoodirektor
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34 / M / Germany
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Posted 1/1/15 , edited 1/1/15
Please try to temporarily change your DNS server to a public DNS service such as Google's (8.8.8.8 and 8.8.4.4) in your router. That might possibly fix the playback issues on your consoles and the likes.
19028 cr points
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M / Houston
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Posted 1/1/15
I already did that.
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34 / F
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Posted 1/8/15

deneteus wrote:

PS4 - Crashes randomly and freezes during video playback. Was it the last update that did this?

Removed and Re-installed and its still broken. I even tried messing around with DNS on the PS4, set static DNS servers, and nothing is fixing this issue so it has to be either because of the update or because of the DDOS which may or may not have been a DDOS problem by the looks of the PSN/XBL hacks.


I'm useing the PS3 app, but haveing the exact same problems. Put in a ticket but just got told to open the DNS. Did not work.
19028 cr points
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M / Houston
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Posted 1/8/15
I also put in tickets but so far nobodies contacted me.
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