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Post Reply Roku Problems
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M / A Big Farm in Texas
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Posted 1/5/15
I think CR is playing hard-to-get with my Roku.
26418 cr points
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Posted 1/5/15
Having same problem with Roku 3. Just opened a ticket.
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32 / F / USA
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Posted 1/5/15
This morning, couldn't get most shows to play, but did get one episode of shirobako. Now home from work, couldn't get anything to play. Few minutes of Fate Zero before error, then all the others I tried immediately failed until Crunchyroll finally kicked us out of the app entirely, then noticed the site was going up/down..
54007 cr points
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Posted 1/5/15
Suddenly, there is a huge improvement. Did something get fixed? I'm not getting the error at all now (and hoping I'm not saying this too soon!) on shows that couldn't play more than a few seconds before.

Thanks for the hard work on your recovery, CR. But more status updates on the service somewhere in the forum would really have been helpful.
Der Zoodirektor
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34 / M / Germany
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Posted 1/5/15 , edited 1/7/15
The larger issue with playback on apps was resolved about 4 hours ago. The others will be looked into shortly as well.
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53 / M
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Posted 1/8/15
Thanks for fixing this!
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44 / M / Verginia
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Posted 1/8/15
i canceled recurring payments this month due to the fact that: A. i was paying for premium content i could not access all month due to cr tech issues and B. even if i could access it there was virtually no new premium content to be had. i got the usual crunchy bot spam letting me know my membership expires in 2 days yesterday. let me answer that bot mail here. no i will not renew my paid membership until i start getting what i paid for.
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30 / M / Dallas, TX
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Posted 1/9/15

bernardwheelerjr wrote:

i canceled recurring payments this month due to the fact that: A. i was paying for premium content i could not access all month due to cr tech issues and B. even if i could access it there was virtually no new premium content to be had. i got the usual crunchy bot spam letting me know my membership expires in 2 days yesterday. let me answer that bot mail here. no i will not renew my paid membership until i start getting what i paid for.


Many shows were on break for the winter holidays in Japan (there was an announcement in Site News), and the new season only just started earlier this week.
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36 / F
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Posted 1/10/15 , edited 1/10/15
I finally got a email response telling me to tinker with the global settings of my internet connection. I responded that I most certainly would not, as my internet works fine, and the problem is clearly on their end as they full well know, and to please advise as to when I should expect any sort of damn to be given about me as a roku customer. Still waiting. Anyone else get more than a "you fix it yourself, it's not our fault" corporate lack of taking responsibility response yet?
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30 / M / Dallas, TX
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Posted 1/10/15

amberlianne wrote:

I finally got a email response telling me to tinker with the global settings of my internet connection. I responded that I most certainly would not, as my internet works fine, and the problem is clearly on their end as they full well know, and to please advise as to when I should expect any sort of damn to be given about me as a roku customer. Still waiting. Anyone else get more than a "you fix it yourself, it's not our fault" corporate lack of taking responsibility response yet?


It's not a "It's not our fault, it's your fault," it's "There's a fault with a network between our servers and your home, here are some known workarounds." If their suggestions don't work, you could easily revert the changes.
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36 / F
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Posted 1/16/15
CR could just as easily revert to the old, actually functioning roku app. Or any number of other things related to good customer service which haven't been bothered with lately. I fail to see what makes this latest problem my responsibility to fix.
jsc315 
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32 / M / IL
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Posted 1/17/15 , edited 8/20/16
It isn't your responsibility! As someone that pays for a service and they have the gull to blame the consumer that it is their fault is just absurd and not even attempt to bother helping in fixing the issue. What quality service, just blame the customer and not even try to attempt to help them. Crunchyroll really is starting to fall on its face and Funimation while not perfect is going way beyond what I expected from them. Crunchyroll should be ashamed of themselves to see how far they have falling in the last year. What a joke this place is now.
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36 / F
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Posted 1/18/15 , edited 8/20/16
The main thing is the lack of communication. Not just this time, as far as lack of communication as to when we can expect this to be resolved or even any sort of assurance that they are actually working on it, but for every other instance over the past year that they have muffed terribly and then just ignored the consequences of -- the failed roku update, the Xbox app issues, the black friday fiasco, the non working video across multiple platforms current issue, etc. The majority of the communication these days seems to be poorly-timed announcements about new platform expansions that they clearly have no capability to support. Unless crunchy starts putting massive emphasis on communication, tech upgrades, and increased bandwidth asap, I feel like they're in for a nasty surprise shortly, as anime consumers are by and large not bandwagon consumers.
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32 / M
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Posted 8/20/16
Really? A year and a half later and I still can't stream CR on my Roku.
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