Post Reply Can't Access Account - Cancel Membership
3 cr points
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Posted 1/5/15
Hello,

Don't mean to make a public forum about this but I need help. Already submitted 2 tickets and haven't gotten a response in a week or so.

Basically tried resetting password - never got email link (checked everywhere). I signed on for the free trial and meant to cancel auto renewal but I can't get into the account - I was charged.

Need support / mod to pm me please or something.

Thanks.
58666 cr points
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30 / M / Dallas, TX
Online
Posted 1/5/15

scgamer1 wrote:

Don't mean to make a public forum about this but I need help. Already submitted 2 tickets and haven't gotten a response in a week or so.

Basically tried resetting password - never got email link (checked everywhere). I signed on for the free trial and meant to cancel auto renewal but I can't get into the account - I was charged.

Need support / mod to pm me please or something.


You should /contact customer support directly, as representatives are unable to resolve billing questions over the forums.

However, there may be a delay in response, since support are still reportedly working through a backlog of tickets related to the recent DDoS attack.
63048 cr points
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32 / M
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Posted 1/6/15
Happened to me, someone stole this account from me and registered it under a new email. I got it back though.
The Wise Wizard
99891 cr points
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56 / M / U.S.A. (mid-south)
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Posted 1/6/15

hopesfall23 wrote:

Happened to me, someone stole this account from me and registered it under a new email. I got it back though.

Out of curiosity, did the password you used on CR happen to be one you also used elsewhere?

I've seen a few other users reporting apparently highjacked accounts, but I would expect far more if it were an exploit of CR's own authentication system.

63048 cr points
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32 / M
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Posted 1/6/15
Yeah. But I dont have accounts with anything related to anime. The funny thing is, cr gave me the email of the person who changed it. Not sure what to do with it...
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