Post Reply Video Playback Error/Connection Error For ALL Apps/Devices
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Posted 1/5/15 , edited 1/5/15
I don't know how many people this is affecting, but it is making me pretty angry and also getting me frustrated.

First, let me describe what is going on and when *I* first ran into it. As it will be interesting to see when others ran into it AND how it is affecting them, independently (depending on the App/Device Crunchyroll behaves slightly differently...but, there is one point that remains conclusively concrete which I will describe), or if it all happened at the same time; if it didn't happen at the same time, and it is only happening to a "limited" amount of users then the issue is probably...somehow...connected to our accounts ).

This issue first started, that I noticed, very early Sunday morning (or January 4th), but it may have been active as early as Saturday afternoon (though there is a slight "caveat" to this, that I'll explain later). Essentially, no matter which device I use or App (which is basically determined by your flavor of device) would run, specifically, new content from the 3rd and later. Some apps however will not play anything at all, or they'll have "odd" exceptions...like series suddenly added to your queue do not run (but, it will play anything already IN your queue, except, without fail new content).

I get various connection errors, that change depending on the device used (but, they all end up not loading a video or any video). this has been true for every device except of course the PC. The Internet, or watching the video streams via a browser and the Crunchyroll website, works perfectly with no errors. So for now, I imagine this is how most users with this issue are watching Crunchyroll. This problem has/is affecting Roku (ver. 2), PS3, XBox 360, iPad, both Android cellphones I can try it on, and an Nvidia Shield (edit--*changed*)... So it basically will not work on all devices except the PC and the Internet based website.

I've also checked my router/gateway for issues; but, as everything works fine on the Crunchyroll site it seems pretty clear something else is going on.

I've seen that a few people have resolved the issue--although I have no idea to what degree or how well it truly resolved the issue; as I said I have varying degrees of success across multiple devices--but, they have changed their DNS server(s) and achieved their goal (8.8.8.8 being an example I've seen...).

If you have any further information on this issue or a fix (or you have received word back from Crunchyroll on the issue and their take on it) post what you have here, or suggestions. If I get any further information or solve it myself I will also post another comment.
rythex 
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Posted 1/5/15
Yeah I can't watch any new episodes.. No response from crunchyroll "support" either.
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Posted 1/5/15 , edited 1/5/15
Been having the same issue with every new video since Saturday morning on my Apple TV and iOS devices.
I tried changing my DNS to Google and it did actually work. I had to change both of my routers DNS to 8.8.8.8 while keeping the devices themselves set to the routers IP.
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26 / M
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Posted 1/5/15
Same here, don't know what's with Crunchyroll lately
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Posted 1/5/15 , edited 1/6/15
I posted elsewhere about this. It's across all non-pc devices- the pc's are just fine. My Roku and my iOS devices (whether they use Cell data plan or wifi do not work; app loads, just not the video (for more than 0-45 seconds)/manga (at all, go go broken link pictures). They are registered. I don't see commercials on them. I changed my DNS years ago for other reasons to OpenDNS, mit's DNS, and google's. I do have TWC. I stopped being able to see anything during the DDOS and haven't seen anything since except snippets.

As of 3am on Jan 6 2015, problem resolved with no changes on my end.

I think the most likely scenario is that a tech had to click a few things and he/she wasn't working until Monday. CR does have a nice policy that way for its employees.
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Posted 1/5/15
I have the same problem on two different Samsung TV models, Apple TV and ipad. It started with me about a week and a half ago. Before that all was fine. As you said, some that had been earlier still stream fine, others or new ones added have a black screen and/or an error message regarding the connection adding "...try again later". Crunchyroll is the only video app having issues. I even deleted the app from the Samsung TV's an reinstalled just in case there was a version change. This did not work. Until Crunchyroll techs address this issue, I will continue to watch my shows on HuluPlus. If iI have to wait much longer, I will cancel my Crunchyroll memborship soon. Very disapointing since I watched Crunchyroll for years.
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Posted 1/5/15
Is there any device that isn't having this problem? Has the site addressed these issues so we know its being worked on? I can't find an announcement or anything and the issue seems rather prevalent.
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Posted 1/5/15
Using an Apple TV ver2 with current update. I personally have not noticed new content not working any differently than content already in my queue. I will have to experiment with that and see. I also had not noticed issues prior to the DDOS attack. However, ever since the DDOS attack I have not been able to watch an entire episode of any series I have tried that is in my queue without the video and audio freezing for a while and then when it comes back the anime skips what would have been playing if the freeze had not happened. Rewinding to just before the freeze and replaying always, without fail, does not work as the freeze happens in exactly the same spot and I effectively miss one or more scenes. I can access the same anime via the same Apple TV through HuluPlus and there are zero problems and am able to confirm that I am indeed missing pieces of every anime I try and watch on CR. I hate the ads on HuluPlus and feel it is a poor replacement for a working Crunchyroll. However, with the current poor streaming from CR the ads of HuluPlus are less obnoxious than missing scenes from my anime. This is currently even worse than censorship.

I have a premium membership and have tried to contact support with the issue and they have not taken the time to give me the consideration of even an unhelpful reply. As such, I am also quite disappointed in CR right now and the value of my membership is essentially zero. I've personally no desire to watch anime on my computer screen when I've invested in a large plasma flat screen and an Apple TV to stream from content providers such as Crunchyroll. There are currently a number of posts in the forums related to issues on various devices and I hope they get these issue fixed for everyone for every device soon. Additionally, the silence of the CR team is rather disappointing and disheartening and perhaps it will take a large number of premium membership users to cancel their memberships before the people at CR start responding with something that resembles customer service.
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Posted 1/6/15
Alright, I have a small update. The update will not help anyone, really.

So, Crunchyroll responded to me, suggesting that I switch my DNS server(s), but that was a laughable suggestion for a huge amount of reasons that I won't go into. Anyway, I woke up this morning to have a look at the situation and, everything is back to normal.

So what can i say about this...

Nothing at all, because Crunchy didn't make "the change", at least according to any email I received, or if they did they had to do it en masse and didn't bother e-mailing everyone with the issue.

Hopefully your situation has also been resolved. So, it may have been a possibility that a third party has causing most of the issues we saw--a routing server for Crunchy. This server more than likely got hit with something like a DoS attack and couldn't forward our information, which is why some people may have fixed the issue by changing the DNS server--that's my guess though. Who knows...
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