Post Reply can't login and receiving no help from crunchyroll
5 cr points
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Posted 1/7/15
Since no one has answered my help requests that i've sent since january 1, i thought i'd try the forums. I had to sign my mom up for an account, just so I could post it.

I can't login to my account since January 1, it won't accept my password and when i use the forgot password link it claims my e-mail isn't part of an account (I received e-mails there through dec. 31). Since i'm not getting any response from crunchyroll, do any others have ideas on what to do? I can't cancel my premium membership since I can't login to the account.
Der Zoodirektor
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Posted 1/7/15 , edited 1/7/15

lilangel831 wrote:

Since no one has answered my help requests that i've sent since january 1, i thought i'd try the forums. I had to sign my mom up for an account, just so I could post it.

I can't login to my account since January 1, it won't accept my password and when i use the forgot password link it claims my e-mail isn't part of an account (I received e-mails there through dec. 31). Since i'm not getting any response from crunchyroll, do any others have ideas on what to do? I can't cancel my premium membership since I can't login to the account.


Don't worry, our support team will get around to your ticket eventually. Due to our recent downtime and various issues caused by it, possibly including the email issue you are experiencing, our support team is receiving more tickets than usual. It might take them a little while longer to reply to each single one of them.

We're sorry for the inconvenience this is causing you.
5 cr points
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37 / F
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Posted 1/7/15
Thanks. I'm rarely angry about issues like this, especially on a website I love so much, but it was extremely frustrating to feel like I wasn't being heard. Thank you for replying.
58686 cr points
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30 / M / Dallas, TX
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Posted 1/7/15

lilangel831 wrote:

Thanks. I'm rarely angry about issues like this, especially on a website I love so much, but it was extremely frustrating to feel like I wasn't being heard. Thank you for replying.


Did you happen to reuse the password for your CR account for another site?

I ask because a couple other users have posted in the forums about their accounts being hijacked, and they stated they had a reused password here.

If so, it would be a good idea in the future to make sure that you're using a password that's both complex and unique for all your different accounts.
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