was my account deleted???! HELP
Posted 1/8/15
I wanted to watch vids without advertisements so I made a CR account and bought premium. But when I went to log in it said my email didnt have an account. But I checked and my bank statement said I payed for premium today. What's going on??? Was it because I didnt have a username?? Please help! (Had to make a new account to post this)
58668 cr points
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30 / M / Dallas, TX
Online
Posted 1/8/15

Piggypixie wrote:

I wanted to watch vids without advertisements so I made a CR account and bought premium. But when I went to log in it said my email didnt have an account. But I checked and my bank statement said I payed for premium today. What's going on??? Was it because I didnt have a username?? Please help! (Had to make a new account to post this)


You should /contact customer support and work with them to recover your account. They've reportedly been working through a backlog of tickets thanks to recent issues with the site, so it could take a little longer than expected to get a human response.

I've seen a few other users post about getting their accounts hijacked, so just out of curiosity, did you happen to reuse the password for your CR account at any other sites? If so, it may be a good idea in the future to make sure all your passwords are both complex and unique for every website.
Posted 1/8/15
No its unique to this site. I keep a written log of passwords. But I have proof that I payed for premium. A pic. I've also submitted a ticket. I just thought i would get a responds from here faster...
Dragon
58348 cr points
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37 / M
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Posted 1/8/15

Piggypixie wrote:

No its unique to this site. I keep a written log of passwords. But I have proof that I payed for premium. A pic. I've also submitted a ticket. I just thought i would get a responds from here faster...


Can you send me a PM saying what your original username was? If it was a mod action, I can see what happened.
Der Zoodirektor
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34 / M / Germany
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Posted 1/8/15

Piggypixie wrote:

I wanted to watch vids without advertisements so I made a CR account and bought premium. But when I went to log in it said my email didnt have an account. But I checked and my bank statement said I payed for premium today. What's going on??? Was it because I didnt have a username?? Please help! (Had to make a new account to post this)


Check your private messages.
Posted 1/8/15
Thanks you guys for the help! Fastest action I've ever seen.
Dragon
58348 cr points
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37 / M
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Posted 1/8/15
Closed since the new account wasn't needed anymore
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