Post Reply CANCEL MY FREE TRAIL
13 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 1/10/15
Hi Crunchyroll. I can't cancel my free trial. It would make me happy if you could do it manually. I don't want to get charged from my Bank Account, when it expires. So please, help me and cancel my free trial. Thank you.

I can't do it myself, it says: You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.

Please cancel my free trial - i have contacted support too, haven't got any answers..
One Punch Mod
85792 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 1/10/15

chaos99000 wrote:

Hi Crunchyroll. I can't cancel my free trial. It would make me happy if you could do it manually. I don't want to get charged from my Bank Account, when it expires. So please, help me and cancel my free trial. Thank you.

I can't do it myself, it says: You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.

Please cancel my free trial - i have contacted support too, haven't got any answers..


Contacting support directly for specific account issues is generally the fastest way to get action.

You should only have to wait a day for the info to be validated, and then you will be able to cancel on you own. Please note that when you cancel a trial membership, it does cancel it immediately, so if you still want to have premium user access for free for the full trial period you'll need to wait to cancel until you're sure you really want it to end.
Der Zoodirektor
23357 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 1/10/15

chaos99000 wrote:

Hi Crunchyroll. I can't cancel my free trial. It would make me happy if you could do it manually. I don't want to get charged from my Bank Account, when it expires. So please, help me and cancel my free trial. Thank you.

I can't do it myself, it says: You cannot cancel your free trial while your billing information is being validated. Please try again at a later time.

Please cancel my free trial - i have contacted support too, haven't got any answers..


It takes 24 to 48 hours for us to validate your means of payment. After that you will be able to cancel the free trial at any time. Please keep in mind though, that upon cancelling the recurring payment the free trial will immediately end.
You must be logged in to post.