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Post Reply [PSA from CR Store Rep] Status of Mystery Bags
Crunchyroll Store Manager
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Posted 1/13/15 , edited 1/14/15
Hello everyone!

I know everyone has been patiently waiting for the bags! I really appreciate that.

It's been pretty hectic on my side, so I apologize for the quiet time where I haven't been responding. I am by no means trying to ignore your posts wondering about the bags, just trying to get enough answers for you!

As for an update, let me give some background. Initially we bought an amount of bags that we expected to sell. However, the demand was so high that we had to double our order. This required the supplier to make a whole new set of bags. As a result, we were able to ship out the original order of bags with their contents, and were waiting for the remaining bags to arrive at our warehouse.

Where does this put us now? I believe we have received half of the new stock, so we are shipping those out right now. The other half is on a barge in the Long Beach docks waiting to disembark. There have been backlogs and strikes going on at those docks which makes the normal 1 week turnaround to around 2-3 weeks. We've been calling the shipper every day to get statuses and it's coming really soon!

A lot of people have been asking about their particular order, and I want to respond to each and every one of you, but the response for everyone is basically the same: we ship out what we can, and will ship out the rest once the limiting factor arrives at the warehouse.

TL;DR, demand>supply. Hold tight please!

Thanks everyone! Please respond here if you have any questions and I'll do my best to answer them!

Best,
Loveless100 <3
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Posted 1/13/15
Thank you for the update. I see mine shipped, but the USPS tracking number assigned to the mystery bag comes up as not found. Can you explain that for me (us) please?
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Posted 1/13/15

Gafennec wrote:

Thank you for the update. I see mine shipped, but the USPS tracking number assigned to the mystery bag comes up as not found. Can you explain that for me (us) please?


SmartPost shipments will show up in FedEx's tracking before USPS is notified.
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Posted 1/13/15

eyeofpain wrote:


Gafennec wrote:

Thank you for the update. I see mine shipped, but the USPS tracking number assigned to the mystery bag comes up as not found. Can you explain that for me (us) please?


SmartPost shipments will show up in FedEx's tracking before USPS is notified.


Ah thanks for that. It appears my bag is now stuck in Arkansas. Yay me.
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Posted 1/13/15
:/ did the items in the bags change cause a couple people got the same stuff
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Posted 1/14/15
Thanks for the update! It's always nice to see the issues addressed rather than being kept in the dark lol I'm still annoyed that I have to wait from the 2nd of December to whenever I finally get my bag, but now that I know what's going on I'll be more patient.
Ozak 
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Posted 1/14/15
Thank you Loveless100 for letting us know! :)
Anything from Crunchyroll is worth the wait.
Crunchyroll Store Manager
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Posted 1/14/15

killer360xx wrote:

Thanks for the update! It's always nice to see the issues addressed rather than being kept in the dark lol I'm still annoyed that I have to wait from the 2nd of December to whenever I finally get my bag, but now that I know what's going on I'll be more patient. :)


T_T We really are sorry for the issue. When the sale started on the first of December we were bombarded with orders and we didn't expect the demand to be what it was (which was multiple times the amount that the previous year's cyber monday was).
Crunchyroll Store Manager
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Posted 1/14/15

BlackRockPhantom wrote:

:/ did the items in the bags change cause a couple people got the same stuff


I would say most people got the same items, the SAO bags have a couple varieties, but generally to keep us organized we had to streamline the choices. :/ As much as I wanted to give every bag a unique combination it was logistically impossible.
Crunchyroll Store Manager
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Posted 1/14/15 , edited 1/15/15

Ozak wrote:

Thank you Loveless100 for letting us know! :)
Anything from Crunchyroll is worth the wait. :D


You guys are the reason I'm here~ T_T Thanks for being awesome!
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Posted 1/14/15 , edited 1/18/15
just sayin this is my first and last purchase from crunchy roll and i canceled my sub that i was excited to have but being customer service takes days with generic answers saying your order will ship really soon! but cannot give me a date on when said order will ship and i ordered the sao bag on the 2nd i know they got bombarded with orders that they didn't expect to get. But its been over one month since those orders have been placed.
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Posted 1/14/15 , edited 1/15/15

linuxtuxx wrote:

just sayin this is my first and last purchase from crunchy roll and i canceled my sub that i was excited to have but being customer service takes days with generic answers saying your order will ship really soon! but cannot give me a date on when said order will ship and i ordered the sao bag on the 2nd i know they got bombarded with orders that they didn't expect to get. But its been over one month since those orders have been placed.


The product pages clearly showed they weren't planning to start shipping until the end of December.
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Posted 1/14/15 , edited 1/14/15
i understand this but when you get a order manifest in you kind of know what you need in order to accommodate those orders so you dont have a problem filling when it is time to ship out.
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Posted 1/15/15
This gives me the clarification I need. Thanks!
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Posted 1/18/15 , edited 2/9/15
It just seems slightly odd that some of these posts indicate they placed their orders after the 2nd of December and have received them yet there also seems to be a number of people who ordered on the 2nd of December have no status other than pending fulfillment, myself included. More than likely it depends on the bag ordered, but I'm pretty sure I've seen some posts indicating that they ordered the same bag as me days after I placed my order, but they have already received theirs. Just seems slightly unfair. But I'm really just venting over jealousy that I haven't gotten mine yet :p. I know it will get here when it gets here. I'm just anxious haha
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