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Post Reply [PSA from CR Store Rep] Status of Mystery Bags
25134 cr points
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M / Wisconsin
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Posted 2/4/15
I'm in the same boat, still "Paid, Pending Fulfillment".
11005 cr points
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Posted 2/4/15
First time using the forum, but I still have not received mine either and it's nearly 2 months after placing my order. It was a Madoka Magica bag and was ordered on December 11.

Any updates would be most appreciated.
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21 / M
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Posted 2/4/15 , edited 2/4/15
I ordered my SAO bundle on December 3rd the struggle is real for it to be shipped T.T
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36 / F
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Posted 2/6/15
Still waiting...... SAO bag. Ordered Dec 5th
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28 / M
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Posted 2/6/15
Ordered DBZ bag on the 2nd. Still hasnt shipped... so dont trip xD.
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29 / M
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Posted 2/8/15
Yeah I ordered the SAO bag as a birthday gift on my birthday (Dec 4) and still say paid, pending fulfillment. I did contact Customer and Service and got a reply 3 weeks ago that they were getting ready to get shipped but still nothing. I keep seeing in this and the other topic posted about this issue that a lot of people got the same stuff. Can anyone who has gotten their SAO bag what all was in it? From what I heard about KLK and Sailor Moon, I don't think it's worth it and I'm gonna contact Support about a refund if the SAO bag was the same as Kill La Kill and Sailor Moon. Thanks
justcj 
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37 / F
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Posted 2/9/15
I hope Crunchyroll get's this sorted out soon. I am in the same boat with everyone else with the order being delayed because of lack of items.

I did contact Customer Service and this is the reply: "It looks like your pre-order item is getting ready to ship from our warehouse. When your item ships you will receive tracking information. Please let us know if you have anymore questions. Thank you."


My SAO order was placed on December 10, 2014 and I know that my order is later than everyone else's, and I am willing to wait patiently for my order. The Crunchyroll staff are doing their best to please everyone after such a large order.



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32 / M
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Posted 2/9/15
Woo hoo! Just got a shipping confirmation e-mail! Hopefully the rest of you will be getting one soon too!
Crunchyroll Store Manager
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26 / F / California
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Posted 2/9/15
Hello everyone!

I've been really busy dealing with various things to get the answers you guys deserve, and I finally have it!

As of today, all of the corrected bags have arrived at our warehouse, and shipping will finish up this week. If you do not receive a shipping notification by this time next Monday, please contact support.

Thank you everyone for your patience. It's been a tiring experience for all of those involved. I know communication is key for stuff like this and I apologize that I wasn't frequent enough. OTL It's been a crazy 2 months of telephone tag....

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M / Wisconsin
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Posted 2/10/15 , edited 2/10/15
Thank you, for letting us know.
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32 / M
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Posted 2/10/15
Yay!
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