Post Reply Credit Card Won't Update
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20 / M / wishing i was in...
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Posted 1/15/15 , edited 1/15/15
long story short, I no longer have the previous debit card I used for my monthly subscription, or the checking account linked to it. I am trying to update my card in settings, but every time I click authenticate the screen loads, and then it just shows me the information of my old card again after typing in my new card. My subscription is over tomorrow and I need to renew it, but it won't let me and I don't want Crunchyroll charging a nonexistent account. Please Help!
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30 / M / Dallas, TX
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Posted 1/16/15 , edited 1/16/15

otakukato wrote:

long story short, I no longer have the previous debit card I used for my monthly subscription, or the checking account linked to it. I am trying to update my card in settings, but every time I click authenticate the screen loads, and then it just shows me the information of my old card again after typing in my new card. My subscription is over tomorrow and I need to renew it, but it won't let me and I don't want Crunchyroll charging a nonexistent account. Please Help!


Is this the page you are using: /acct/membership/billing?

I see an "Update Card" button, but no "Authenticate" button.

Do you happen to have any form fill information stored in your browser or any extensions that might still have your old billing information, and that's overwriting the form fields?

If you're looking for a response from customer support, you should /contact them directly, as responding to the forums are a lower priority, and they cannot resolve billing issues in a non-private communications method.
Der Zoodirektor
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Posted 1/16/15

otakukato wrote:

long story short, I no longer have the previous debit card I used for my monthly subscription, or the checking account linked to it. I am trying to update my card in settings, but every time I click authenticate the screen loads, and then it just shows me the information of my old card again after typing in my new card. My subscription is over tomorrow and I need to renew it, but it won't let me and I don't want Crunchyroll charging a nonexistent account. Please Help!


Was your issue resolved? To me it looks like your subscription renewed just fine, for the time being.
2030 cr points
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Posted 1/17/15
that's the exact page. it wont let me update my card. after I type my new info and click update, it just loads, then at the top says authentication complete but all my information is changed back to my old card.
maldun 
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Posted 1/31/15 , edited 1/31/15
Same problem here.
Fortunautely my current card is still valid, But I couldn't
update the expiration date.
I currently got now different card, but everytime I want to change to that card I get the
same message, and everything is still the same.

And I'm 101% sure both cards are valid!
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