Post Reply I'm at my wits end
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Posted 1/16/15
I'm getting pretty sick of crunchyroll servers being so terrible. Every time I try to watch anything, I experience constant video freezing where I would have to refresh my browser to get my video to continue playing, general choppiness due to server side issues and complete failures to load a video after multiple attempts. Not to mention the anime selection is a bit lacking. I have been able to numerous sites that stream anime FOR FREE in HD with almost 0 video loading/streaming problems and a wider selection. So I'm not entirely sure why I'm paying for such a subscription of such low quality.



Before I unsub to crunchyroll, I was wondering if there was anything I could do or may have missed that could improve the overall streaming quality.
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Posted 1/16/15
Yeah, I've never really had streaming problems. Just like masked185 said, might be your internet provider or computer.
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Posted 1/16/15
I am using chrome. I download 6mbs on steam and i don't have any issues with a lot of the other sites I have been using. A lot of these problems happen on and off. I am always wired too.
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Posted 1/16/15
This really belongs in Site Support rather than General Discussion...

Firstly, have you looked here?

It's a long shot, but if nothing there helps you might try giving your service provider a call and asking if there is anything they can do/check on their end. I changed internet providers recently and (even though my new broadband has maybe a quarter of the total bandwidth I had before) it drastically reduced the number of playback issues I experience on CR... beyond that try CR's tech support and see if they can help you.
Posted 1/16/15
I had some issues last night on a 480 stream, but it seems to be doing better today.
I can only assume it was CR since other streaming sites work fine and at higher resolutions.
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Posted 1/17/15
You might also consider the possibility that you may have unwanted programs running in the back ground using up your bandwidth, thus causing your streaming issues. Look for router activity when you're not using the Internet. That's a clue that something is running around the WWW without your say so.
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Posted 1/19/15
Keep in mind that your ISP can screw up specific type of connections and connections to specific sites. Just because your connection to steam is amazing doesn't mean it will be to everything. The internet is a vast wired network and everything takes different paths to get everywhere. Could also be that whoever your ISP uses as their uplink to the WWW has something messed up streaming wise. There's a lot of possibilities.

Could also be CR has multiple servers and the one your region connects to sucks more than the one I connect to in Minnesota? Just some ideas and thoughts.
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Posted 1/20/15

masked185 wrote:

Keep in mind that your ISP can screw up specific type of connections and connections to specific sites. Just because your connection to steam is amazing doesn't mean it will be to everything. The internet is a vast wired network and everything takes different paths to get everywhere. Could also be that whoever your ISP uses as their uplink to the WWW has something messed up streaming wise. There's a lot of possibilities.

Could also be CR has multiple servers and the one your region connects to sucks more than the one I connect to in Minnesota? Just some ideas and thoughts.


^This

ISPs, DNS, CDN, whether you are mobile or not, and a whole host of other things can affect the quality of your "connection" to CR. CR itself uses a bunch of services from other sites, so you aren't just connecting to CR. These connections could go across different parts of the backbone.

Take a look at this:
http://www.internetpulse.net/

This just shows network latency, not error rate, etc. And there is almost always a problem somewhere.

So it may be convenient to blame CR for all the issues--and they are the cause of some--but they aren't always at fault.
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