Post Reply cant buy membership
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19 / M / vancover bc
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Posted 1/17/15
i cant upgrade mh account, When ever i try to upgrade it takes me to the free trial menu that gives me the option to use a credit card or paypal. I cant use the credit card option because it asks for the zip code that is attached to the card and i live in canada and there is no option for a postal code.
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30 / M / Dallas, TX
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Posted 1/17/15

LibanKA wrote:

i cant upgrade mh account, When ever i try to upgrade it takes me to the free trial menu that gives me the option to use a credit card or paypal. I cant use the credit card option because it asks for the zip code that is attached to the card and i live in canada and there is no option for a postal code.


Have you tried entering your postal code into the zip code field?
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19 / M / vancover bc
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Posted 1/17/15
Yes,it just says my information is invalid.
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30 / M / Dallas, TX
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Posted 1/17/15

LibanKA wrote:

Yes,it just says my information is invalid.


If nobody else is able to offer a suggestion on the forums, I would suggest /contacting customer support directly to see if they are aware of any workarounds. If not, you might have better luck using the PayPal payment method.

MLK Day is Monday, but I'm not sure if CR will be observing the holiday, so that could delay a response, on top of the backlog of tickets that representatives seem to still be working through.
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19 / M / vancover bc
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Posted 1/17/15
They are a canadian company i dont think they will taking that day off, but thank you i will contact them.
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 1/17/15 , edited 1/17/15

LibanKA wrote:

They are a canadian company i dont think they will taking that day off, but thank you i will contact them.

Crunchyroll is a US company based in San Francisco, California. Perhaps the fact that the postal abbreviation for the state is "CA" had you thinking they were in Canada.

In any event, MLK Day is one of the lesser observed holidays, so most private business are in full operation that day.


Regarding the ZIP code, gas stations in the US request that at the pump, and I heard once from a Canadian that putting in only the numbers from your Canadian postal code seems to work, so you might give that a try.

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19 / M / vancover bc
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Posted 1/17/15
At gas pumps thats ridiculous, ill try that thanks
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19 / M / vancover bc
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Posted 1/17/15 , edited 1/17/15
You are amazing i put 6 random number in and it worked
The Wise Wizard
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56 / M / U.S.A. (mid-south)
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Posted 1/18/15

LibanKA wrote:

You are amazing i put 6 random number in and it worked

That makes me wonder if people could do the same thing at gas pumps (i.e., the system just goes to compare the number and essentially says "Oh, this card's from Canada...never mind").

I'm glad to hear it worked, and we've now confirmed some useful info for other people in the future that have the same problem.

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