Post Reply frustrated with lack of communication from support
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Posted 1/22/15
My account was stolen, like many others, however in my case, $850 was charged to my card. I messaged support Sat, 17th, got a response on Monday, 19th asking for info to track down orders and haven't heard since. All I'd like is some confirmation that this issue can be fixed, and I've asked for an update but didn't receive a response. The lack of communication is really frustrating as I'm sort of sitting here and sucking my thumb, not knowing how long it will take while almost all of my paycheck is gone. Could someone here possibly address my issue and give me an update?
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Posted 1/22/15
My advice would be to just relax and know it will be resolved.

I have seen many similar posts on this same issue and all of them have been resolved by the people at CR support.

Resolving this issue takes alot of time and effort on their behalf, they can't simply check one or two things and fix it, They need to go through backlogs of data and so on.

I know its extremely frustrating, however I would say just try to relax and give them time to fix the issue.

Make sure to check your spam folder in your email to see if they replied to you.
Der Zoodirektor
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Posted 1/22/15 , edited 1/22/15

CzarSquad wrote:

My account was stolen, like many others, however in my case, $850 was charged to my card. I messaged support Sat, 17th, got a response on Monday, 19th asking for info to track down orders and haven't heard since. All I'd like is some confirmation that this issue can be fixed, and I've asked for an update but didn't receive a response. The lack of communication is really frustrating as I'm sort of sitting here and sucking my thumb, not knowing how long it will take while almost all of my paycheck is gone. Could someone here possibly address my issue and give me an update?


Who is handling your ticket?
I have located your account and charges, but I cannot personally resolve the issue.
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Posted 1/22/15

shinryou wrote:

Who is handling your ticket?
I have located your account and charges, but I cannot personally resolve the issue.


Bjaker replied to my ticket, however when I PMed him he said the support team is handling it.
Der Zoodirektor
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Posted 1/22/15 , edited 1/22/15

CzarSquad wrote:


shinryou wrote:

Who is handling your ticket?
I have located your account and charges, but I cannot personally resolve the issue.


Bjaker replied to my ticket, however when I PMed him he said the support team is handling it.


I have forwarded my findings internally. Someone should get around to your ticket soon.
Could you change the email address on your secondary account to a different one? If you do that, I can return your proper account to you.
Der Zoodirektor
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Posted 1/22/15 , edited 1/22/15
One of my colleagues on the English support team refunded your charges and reached out to you.
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