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Post Reply Chromebook video playback issue?
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Posted 1/23/15
Hi everyone,
Dunno if someone has had the same issue as me and maybe someone can help me out. I got a new Samsung Chromebook recently and have had trouble with video playback on all sites. Generally, if I pause too many times during a video (and sometimes if I even pause just once!) the audio and video get choppy and out of sync. I don't know if it's because I'm running Chrome OS, or because my Chromebook's video card isn't that great, or because I somehow got a virus, or something else.

Fellow Chromebook users, has anyone else had an issue with video playback?

Thanks!
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34 / M / Midwest USA
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Posted 1/23/15
This is actually due to Google changing the way that Chrome reads and delivers HTML5 content. Try pressing play then immediately pausing and letting it sit for a few moments. Does that work out?
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26 / M / Definitely not EU
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Posted 1/23/15
Do you still have the receipt?
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Posted 1/23/15
@Dante, I have the receipt, but I have no intention of returning the computer as it's otherwise fine, and I primarily got it for studies not for gaming/anime. To that end, it works wonders for a $300 machine.

@t1ckes, Thanks! I followed Google's suggestion in terms of allowing plugins by going to chrome://plugins/, which I think helped a little. Sometimes what helps is refreshing the page, and so it's convenient that the video on Crunchyroll/Funimation can resume where I last left it.

I guess if it's not my computer's problem then there's not much I can do about it eh. So I'm hearing that it really is a Chrome OS thing, and not a video card or virus thing. Is that accurate?
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Posted 1/23/15

Drewkun88 wrote:

@Dante, I have the receipt, but I have no intention of returning the computer as it's otherwise fine, and I primarily got it for studies not for gaming/anime. To that end, it works wonders for a $300 machine.

@t1ckes, Thanks! I followed Google's suggestion in terms of allowing plugins by going to chrome://plugins/, which I think helped a little. Sometimes what helps is refreshing the page, and so it's convenient that the video on Crunchyroll/Funimation can resume where I last left it.

I guess if it's not my computer's problem then there's not much I can do about it eh. So I'm hearing that it really is a Chrome OS thing, and not a video card or virus thing. Is that accurate?


Glad that helped!

It is not limited to Chrome OS, but rather the OS as well as the Chrome browser, so it is not an issue with hardware (such as your video card), nor would it be an issue with a virus.
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Posted 5/11/15 , edited 5/11/15
There are a number of possible reasons for these problems and they include:

Chrome OS (the operating system on Chromebooks) lacks support for the video codec and/or audio codec inside your video file – see here for currently supported media file types and codecs

Interlaced video is not supported on some Chromebook models
Subtitle streams inside your video file are of an unrecognised format
An update to Chrome or Chrome OS introduced a bug that causes video playback issues (best remedy here is to report the issue in the Chromebook Support forums, see this discussion as an example)

Fixes that Chromebook owners can try

Until Chrome OS supports more video file types and video/audio codecs, there are some things you can try to get your videos to work. Some work best if you’ve got internet access 24×7, others also work if you’re frequently offline. A more complex solution not suited for everyone would be to complement Chrome OS with another Linux distribution. Short of doing that, here are some suggestions:

1. Upload your video files to Google Drive, Dropbox or another file storage service that includes video playback capabilities, then stream your videos from there

Works if you have internet access so your files can be streamed and if you don’t mind uploading your videos first, which can take quite some time depending on file size

2. Install a video player app from the Chrome Store that is able to play more video/audio codecs (and subtitles) than the Chromebook’s native player

Works for some videos and video container formats, though not for all. For instance this player works well with MKV files that contain H.265 video and supports a number of audio codecs.

A good player that supports and even automatically loads subtitles is Subtitle Videoplayer – note that you might have to extract the subtitle stream from your movie file with another app and convert them to the right format (.srt) first

3. Make sure Flash is enabled

Chromebooks come with the Flash plugin enabled by default and this helps to get more video file types to work. If you think this plugin might be disabled for one reason or another, check that you have Flash enabled

4. Convert your video files to a format that Chromebooks understand

http://media-playback.jimdo.com/2015/04/08/watch-video-on-chromebook/

If none of the above suggestions provide relief, try converting your videos to a format that plays on Chromebooks
This will allow you to play your movie files even without internet access directly from your computer or a connected external USB drive or SD card

It will also reduce your video file’s size without noticeable quality difference (and save disk space in the process)
Please note that converting will work for most video files but might not work in some circumstances. It’s definitely worth a try and might do the trick for you.
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28 / M / Seattle
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Posted 5/11/15 , edited 5/11/15

DanteVSTheWorld wrote:

Do you still have the receipt?

Lol, this ^

Chromebooks man. For the same price, you could've gotten a low end laptop that does much more.
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40 / M / USA
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Posted 5/11/15

mordant221 wrote:


DanteVSTheWorld wrote:

Do you still have the receipt?

Lol, this ^

Chromebooks man. For the same price, you could've gotten a low end laptop that does much more.


Chromebooks are only like 100-250$. You won't find laptops worth their keep for that price. Netbooks or tablets maybe, laptops no.
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Posted 5/11/15 , edited 5/11/15

dotsforlife wrote:


mordant221 wrote:


DanteVSTheWorld wrote:

Do you still have the receipt?

Lol, this ^

Chromebooks man. For the same price, you could've gotten a low end laptop that does much more.


Chromebooks are only like 100-250$. You won't find laptops worth their keep for that price. Netbooks or tablets maybe, laptops no.
The OP's is $300. Anyway, you sure about that?

http://www.amazon.com/dp/B00SV72ZA2/ref=psdc_565108_t1_B00UCSSN5E

It's by Asus, similar specs as most Chromebooks if not better, and you also get a 500GB HDD so it's not reliant on the cloud for storage. Much better for school than any Chromebook.

Or what about this?
http://www.amazon.com/dp/B00RH69VT6/ref=psdc_565108_t2_B00UCSSN5E

For $85 more dollars, the OP could've gotten a decent laptop with a 5th gen i3 CPU.
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40 / M / USA
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Posted 5/11/15


"Worth their keep"

If someone buys a laptop as poor as those then they've wasted money. Tablets/netbooks serve a better purpose for that price range. OP just happened to buy the most expensive chromebook, which is also a waste.
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28 / M / Seattle
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Posted 5/11/15
"Worth their keep," is highly subjective. Those may not be worth it to you, but for someone going to school with only $300 to spend on a laptop, it could be.

Chromebooks, at least imo, are as useless as tablets. Having limited capabilities that are easily surpassed by laptops of the same price range.

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Posted 5/11/15

Drewkun88 wrote:

Hi everyone,
Dunno if someone has had the same issue as me and maybe someone can help me out. I got a new Samsung Chromebook recently and have had trouble with video playback on all sites. Generally, if I pause too many times during a video (and sometimes if I even pause just once!) the audio and video get choppy and out of sync. I don't know if it's because I'm running Chrome OS, or because my Chromebook's video card isn't that great, or because I somehow got a virus, or something else.

Fellow Chromebook users, has anyone else had an issue with video playback?

Thanks!


I also use a Chromebook by Samsung, what the problem you are having is the Samsung turns the wifi off and then back on, this causes an error in the video loader. It manually turns the Wifi off for your computer, I know this because I experience it 10-12 times a day.
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Posted 11/18/15
1. go to the store with laptop and recipet
2. get a refund
3. get a laptop that runs windows for just 10$ - 85$
4. congrats you win lyfe
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24 / M / Cebu, PH
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Posted 5/28/16
Posting this in 2016 so I don't know if you guys heard, but at Google I/O they announced Chromebooks would be able to run your Android apps without you doing any weird process. This means they'll be bringing the Play Store as well, making Chromebooks an even greater value for money than cheap Windows laptops. I've used Chromebooks before, and regrettably I sold mine during the early days of Chromebooks. It was pretty cheap and had 4GB RAM and 32GBSSD and now they don't sell it my country. Last year I had to buy an HP Stream 11 (Windows counter to Chromebooks) and though it works well for cheap it still isn't as zippy as a Chromebook! Hope your problem got solved though! If it still didn't I'm sure a future update will help! I was planning on buying a new one for leisure purposes as well
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Hoosierville
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Posted 5/28/16
Does it work well on youtube and mess up on crunchyroll?
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