Post Reply I think I've been hacked.
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Posted 1/27/15
Right so I'm unable to login with my original account name of : Seibah
I'm also unable to even retrieve my original account it seems.

I checked my bank history and there has been a charge of 69.99 made to my account on the 23/01/15 from Crunchyroll.
I'm shitting bricks here that my debit card information has been compromised.

Is there any way of fixing this or am I right up shit creek without a paddle?
Posted 1/27/15

SeibahMk2 wrote:

Right so I'm unable to login with my original account name of : Seibah
I'm also unable to even retrieve my original account it seems.

I checked my bank history and there has been a charge of 69.99 made to my account on the 23/01/15 from Crunchyroll.
I'm shitting bricks here that my debit card information has been compromised.

Is there any way of fixing this or am I right up shit creek without a paddle?


Did you try IP addressing the account ? I should show the location of where was the last time somebody used it .
5 cr points
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Posted 1/27/15
I can't even log into my previous account.
I've no idea how I could even check the ip when it seems the account doesn't even exist anymore.
Kiki's Customer Support Service
Kiki 
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Posted 1/27/15

SeibahMk2 wrote:

Right so I'm unable to login with my original account name of : Seibah
I'm also unable to even retrieve my original account it seems.

I checked my bank history and there has been a charge of 69.99 made to my account on the 23/01/15 from Crunchyroll.
I'm shitting bricks here that my debit card information has been compromised.

Is there any way of fixing this or am I right up shit creek without a paddle?


I went ahead and canceled and refunded the purchase. I also went ahead and changed your password for you so you can log onto your account. Your new password and account credentials was sent to your PM box.
Seibah 
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28 / M / Ireland
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Posted 1/27/15

Ezgi wrote:


I went ahead and canceled and refunded the purchase. I also went ahead and changed your password for you so you can log onto your account. Your new password and account credentials was sent to your PM box.



You are an absolute Saint. I was super worried when I noticed the large payment.
Thank you very much for everything.

I assume I need to set up a new subscription to regain premium access after this?
Der Zoodirektor
23431 cr points
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34 / M / Germany
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Posted 1/27/15
Yes.
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