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Post Reply They won't let me cancel my membership!!
px77 
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Posted 12/26/15
i have the same problem too.
Der Zoodirektor
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Posted 12/26/15

px77 wrote:

i have the same problem too.


Looks like the cancellation went through on your end.
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Posted 12/27/15
They've been doing the same to me, I tried cancelling my membership for months, it won't let me. I've been emailing them to cancel my membership, but they won't, they're just ignoring me and stealing my money.

Crunchyroll are full of scumbags, if you knew their true history from back in 2007, you'd know.
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Posted 12/28/15
Same problem
Der Zoodirektor
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Posted 12/28/15 , edited 12/28/15

TSM-slurpy wrote:

Same problem


You attempted to cancel like 20 minutes too late and had a pending charge already. I've taken that off now.
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Posted 2/15/16
Please help. I'm having the same issue and I would like a full refund as I tried to cancel before my free trial was over and it still wouldn't let me.
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Posted 3/5/16
hi in having the same problem i tried to terminate my account but Ive been receiving the same message and this charge has caused my account to overdraft can you guys help me in aiding this problem Ive tried EVERYTHING.
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Posted 4/4/16
I've tried canceling mine and my fathers premium membership considering that debt card is no good anymore and now its pending and I can't cancel it x.x It says I've canceled but nothing has changed and my dad hasn't gotten his new debt card yet so I have no new payment way atm. So I need to cancel it x.x someone please help x.x
Der Zoodirektor
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Posted 4/5/16

OriharaIzaya6661 wrote:

I've tried canceling mine and my fathers premium membership considering that debt card is no good anymore and now its pending and I can't cancel it x.x It says I've canceled but nothing has changed and my dad hasn't gotten his new debt card yet so I have no new payment way atm. So I need to cancel it x.x someone please help x.x


It will just cancel itself after some time.
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Posted 4/14/16
Hey I would like to cancel mine since my mom doest want me to have it anymore. But I wouldn't let me cancel. Please help
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Posted 4/19/16
Hi I was wondering if anyone could delete my free trial as I have been trying ti delete it for a couple of days and it wont let me..
Nexca 
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Posted 5/30/16 , edited 25 days ago
thanks
Der Zoodirektor
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Posted 5/30/16

Nexca wrote:

I have been having the same problem... I signed up for the trial using an old visa giftcard, but for some reason (even after the 14 days and after I cancelled it), I still have the membership. I have tried multiple times to cancel it, but it will not let me.
is there anything you can do to help? Nuking won't work.


You had a pending charge on your account since the 21st. That's why you were unable to cancel.

I've canceled that charge now.
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Posted 6/27/16
I'm also having the same problem. I cancelled my 3-month membership auto renew three months prior to the deadline. Then I was surprised that my credit card was charged. I just accepted it thinking that it was my mistake. Then I tried canceling the auto renew, but it won't let me. I tried canceling the membership all together, but still it won't let me. Can you please help me resolve this and I would also like to get a refund. I will resubscribe when new seasons of my favorite anime comes this fall. Thank you very much.
Der Zoodirektor
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Posted 6/27/16

mochiman8 wrote:

I'm also having the same problem. I cancelled my 3-month membership auto renew three months prior to the deadline. Then I was surprised that my credit card was charged. I just accepted it thinking that it was my mistake. Then I tried canceling the auto renew, but it won't let me. I tried canceling the membership all together, but still it won't let me. Can you please help me resolve this and I would also like to get a refund. I will resubscribe when new seasons of my favorite anime comes this fall. Thank you very much.


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