Post Reply Help me out
Posted 1/31/15 , edited 1/31/15
Hi guys,Someone has hacked my friends a/c and changed the password of the a/c
he had a year All-Access Member subscription.
his username is gambphm
Can any one help me out please
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Posted 1/31/15 , edited 1/31/15

gambph wrote:

Hi guys,Someone has hacked my friends a/c and changed the password of the a/c
he had a year anime subscription.
his username is gambphm
Can any one help me out please


While a support person might come by and see this and be able to help, if you have not already used the Contact Us form to reach out to support directly please do so. Support staff normally handle those before they handle forum reports, and may also require additional info that would not be appropriate to share in the forum.
Posted 1/31/15
I have contacted them but no response
Posted 2/8/15
My friend got his a/c back thanks to the customer support.Problem solved
Myki52 
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Posted 2/12/15
Hey guys, my friend, Darkhuntress, found her account suspended. She doesn't know why and I'm not sure if she can contact you without her membership. So I'm letting you know. She wants to solve the problem, but she doesn't know what happened.

She has had problems with identity theft and cancelled credit cards. Maybe that is the source of the problem. Can you help her? If you can't reach her directly, email me and I will give you more contact information.

Thank you!
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Posted 2/12/15

Myki52 wrote:

Hey guys, my friend, Darkhuntress, found her account suspended. She doesn't know why and I'm not sure if she can contact you without her membership. So I'm letting you know. She wants to solve the problem, but she doesn't know what happened.

She has had problems with identity theft and cancelled credit cards. Maybe that is the source of the problem. Can you help her? If you can't reach her directly, email me and I will give you more contact information.

Thank you!


She should still be able to use the /contact form, and can manually enter her email address and username.
Myki52 
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Posted 2/13/15
Thank you eyeofpain. That's what I told her. But I also told her I would leave a message , just in case.
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Posted 2/13/15

Myki52 wrote:

Thank you eyeofpain. That's what I told her. But I also told her I would leave a message , just in case.


What's her exact username? Is it darkhuntress?
Myki52 
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Posted 2/13/15
Actually, it's Drkhuntress. I double checked the spelling. Thank you for asking shinryou.
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Posted 2/13/15 , edited 2/13/15

Myki52 wrote:

Actually, it's Drkhuntress. I double checked the spelling. Thank you for asking shinryou.


Okay, I see that there was some interaction with one of my colleagues stateside. She should /contact support indeed.
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Posted 2/14/15
Thanks, I'll let her know!
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