Post Reply Stuck with german subtitles
Vyrob 
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Posted 2/2/15
Hi,

I'm currently stuck with german subtitles on the 5th episode of Absolute Duo despite the fact that I'm watching it from France, whether it's from my Apple TV or from my iPhone. Other episode are fine and moreover I get the correct language — a.k.a french — from the crunchyroll website.

I tried to wait at first but it's been 2 hours since then and nothing has changed. :-( It's not the first time that this happens but usually the problem solves itself within the hour. How can I solve the problem more quickly? Is waiting the only option that I have?

Thanks in advance for your response. :-)
Springtime Moderator
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Posted 2/2/15 , edited 2/2/15

Most apps show subtitles according to your default language setting in your video preferences, not based on your location. If you haven't done so already, change the setting to French.

If you have changed it but the subs still show up in German, it probably means that the French encode for that episode for your device(s) hasn't completed yet. Apps have hard (embedded) subtitles, so they don't get the newest episodes as soon as the website does. If your preferred language isn't available yet, the app will fallback to another one until it is, and the only solution is to wait.
Vyrob 
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Posted 2/2/15
Ok thanks for your response. :-) My settings are correct and I already tried changing them a few times, so I guess as you said that the French encode hasn't finished yet. ^^ Would it be possible in the future to have the encode sooner or at least an english version by default rather than a german one?
Der Zoodirektor
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Posted 2/2/15 , edited 2/2/15
In case you run into missing subtitle in your particular language again on an iOS device, please contact our support directly through the /contact form under the subtitle category. That way you should be getting a quicker reaction than through the forums.

I've forwarded your current request to the appropriate people, it should hopefully be resolved soon.
Vyrob 
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Posted 2/9/15
Ok got it, thank you. :-)
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