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Post Reply account hacked
7 cr points
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30 / F
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Posted 4/4/15
Thank you so much. I will take care of it. I called my bank and cancelled the card. I haven't filled out the disputes yet because I am out of town.
4038 cr points
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Posted 4/4/15
Okay, my account is back in my control. Thank you for the fast response! I still have a few charges on the account, I see some were cancelled. I really appreciate you fixing the charges fast, as I close on my new house in just a little over a week and I need my money for a down payment!
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 4/4/15 , edited 4/4/15

brightmadison wrote:

Okay, my account is back in my control. Thank you for the fast response! I still have a few charges on the account, I see some were cancelled. I really appreciate you fixing the charges fast, as I close on my new house in just a little over a week and I need my money for a down payment!


As far as I can tell, the charges were taken care of by one of my colleagues.

Btw, your card details are safe. The intruders were only able to see the last 4 digits, so they will not be able to use it anywhere else.
19 cr points
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35 / M
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Posted 11/18/15
Good day
user account mikhailcharon was hacked last night
the email account to it was changed and it was upgraded to Premium+
i can get in using the facebook integration thankfully
but cannot reset the account from inside
can anyone help?
Der Zoodirektor
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34 / M / Germany
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Posted 11/18/15

mikhailcharon wrote:

Good day
user account mikhailcharon was hacked last night
the email account to it was changed and it was upgraded to Premium+
i can get in using the facebook integration thankfully
but cannot reset the account from inside
can anyone help?


Sorted via support ticket.
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35 / M
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Posted 11/18/15
Thanks
9007 cr points
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Posted 12/7/15
Hi, I'm having the same problem, Account username is luckyjinx27. There are all these shows I haven't watched in my History, and there was also a 99 dollar year long membership charged to my business AMEX (i just saw the billing statement at work.) I had a monthly membership before, and wasn't anticipating that 99 dollar charge. Please help!
Der Zoodirektor
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34 / M / Germany
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Posted 12/7/15

luckyjinx27 wrote:

Hi, I'm having the same problem, Account username is luckyjinx27. There are all these shows I haven't watched in my History, and there was also a 99 dollar year long membership charged to my business AMEX (i just saw the billing statement at work.) I had a monthly membership before, and wasn't anticipating that 99 dollar charge. Please help!


Did you change your password on Crunchyroll and all others sites you used with the same password yet? Your credentials were likely stolen in the hack of another website, and are likely not safe any more, as I can find your email address on the usual leak boards. Your Hulu account, possibly also Origin, should also be in danger.

I've canceled and refunded the charges. Refunds should reflect within 3-5 business days.
If you want to resubscribe at the original rate, use /premium_pick_plan?membership=premium.
9007 cr points
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Posted 12/7/15
Thank you so very much, I just changed all my passwords to some more complicated ones. My Hulu was also hacked too, youre right. Thanks for refunding the charge, I'll go ahead and re-suscribe. That was so fast and awesome of you.
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34 / M
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Posted 12/8/15
My account also seems to be compromised as of maybe a week or two ago(I haven't logged in for a while). Account username is ZackLMc. I can't get into my account at all and the email was changed. I haven't seen any charges or anything popping up on my credit card or anything, yet, at least, but I was already a premium member.
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 12/8/15

ZackLMc2 wrote:

My account also seems to be compromised as of maybe a week or two ago(I haven't logged in for a while). Account username is ZackLMc. I can't get into my account at all and the email was changed. I haven't seen any charges or anything popping up on my credit card or anything, yet, at least, but I was already a premium member.


Replied to your support ticket.
36010 cr points
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34 / M
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Posted 12/8/15

shinryou wrote:


ZackLMc2 wrote:

My account also seems to be compromised as of maybe a week or two ago(I haven't logged in for a while). Account username is ZackLMc. I can't get into my account at all and the email was changed. I haven't seen any charges or anything popping up on my credit card or anything, yet, at least, but I was already a premium member.


Replied to your support ticket.


Thanks. You're a lifesaver. Ran scans on everything and this was the only site using that password that I know of, so should be good from here. Annoying to see how much they wracked up in the viewing history in such a relative short time.
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 12/8/15
It has actually been a couple of week already in your case. You just didn't notice.
Either way, make sure to check if they authorized any devices, and remove those.
36010 cr points
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34 / M
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Posted 12/8/15

shinryou wrote:

It has actually been a couple of week already in your case. You just didn't notice.
Either way, make sure to check if they authorized any devices, and remove those.


Looks like the only authorized devices were mine, but I deauthed one and reauthed it to be sure. And yeah, I guess it's just been really busy of late.
Posted 1/3/16
I'm having an issue with my account tyjack070 (I "remade" the account so I could post in forums) being hacked too. I contacted CS a week ago and haven't gotten a reply so hopefully I can get some help here; I'd really appreciate it.
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