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Post Reply account hacked
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 1/3/16

wrote:

I'm having an issue with my account tyjack070 (I "remade" the account so I could post in forums) being hacked too. I contacted CS a week ago and haven't gotten a reply so hopefully I can get some help here; I'd really appreciate it.


Replied to your ticket.
2005 cr points
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M
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Posted 1/3/16
Sorry I'm late; I had to work, but thank you so much! I've made a longer and more secure password and I've already started changing my passwords for other sites and services. Hopefully this doesn't happen again. (Also, sorry for posting pretty much the same thing in like 4 or 5 different threads this morning. I was kind of in panic mode and didn't realize how dumb that was until afterwards ).
Homb 
48125 cr points
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27 / M / Norway
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Posted 1/5/16
I was hacket yesterday and guy bought 3 month premium.Hopefully this wont happen again
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 1/5/16

Homb wrote:

I was hacket yesterday and guy bought 3 month premium.Hopefully this wont happen again


Actually the change of renewal duration was done last year.
Did you change passwords on all the website you used with the same credentials? Your pass word was likely stolen in the hack of another website and is now unsafe.
Did you yet check the devices page in the settings for devices you do not recognize? If there are any unknown devices on there, remove them.
Homb 
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27 / M / Norway
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Posted 1/5/16

shinryou wrote:


Homb wrote:

I was hacket yesterday and guy bought 3 month premium.Hopefully this wont happen again


Actually the change of renewal duration was done last year.
Did you change passwords on all the website you used with the same credentials? Your pass word was likely stolen in the hack of another website and is now unsafe.
Did you yet check the devices page in the settings for devices you do not recognize? If there are any unknown devices on there, remove them.


Yeah just did.
7 cr points
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17 / M
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Posted 10/23/16
Sorry to bring up old forums, but my account was also hacked. I sent many tickets but none of them are solved, my account is Kirito-The-Black-swordsman. I found the website which my account information was posted on with another 80 emails and passwords. The hacker switched my email so I can't even password reset, Crunchyroll has a serious security flaw with this and needs to add a Two-Step verification or a RNG access code.
58668 cr points
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30 / M / Dallas, TX
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Posted 10/23/16

shinryou wrote:


Homb wrote:

I was hacket yesterday and guy bought 3 month premium.Hopefully this wont happen again


Actually the change of renewal duration was done last year.
Did you change passwords on all the website you used with the same credentials? Your pass word was likely stolen in the hack of another website and is now unsafe.
Did you yet check the devices page in the settings for devices you do not recognize? If there are any unknown devices on there, remove them.



Blake_RWBY wrote:

Sorry to bring up old forums, but my account was also hacked. I sent many tickets but none of them are solved, my account is Kirito-The-Black-swordsman. I found the website which my account information was posted on with another 80 emails and passwords. The hacker switched my email so I can't even password reset, Crunchyroll has a serious security flaw with this and needs to add a Two-Step verification or a RNG access code.


Quoting shinryou so that they may see your post more quickly.
Der Zoodirektor
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34 / M / Germany
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Posted 10/23/16

Blake_RWBY wrote:

Sorry to bring up old forums, but my account was also hacked. I sent many tickets but none of them are solved, my account is Kirito-The-Black-swordsman. I found the website which my account information was posted on with another 80 emails and passwords. The hacker switched my email so I can't even password reset, Crunchyroll has a serious security flaw with this and needs to add a Two-Step verification or a RNG access code.


I believe this was taken care of already by one of my colleagues?
5 cr points
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22 / M
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Posted 11/4/16
Hello there I am having a issue with my account. everytime I try to log in or change password I'm given the prompt no account found.
strange as I'm using it on my xbox, wondering if you could help me find out what has happened I'm getting the feeling its been hacked as anime ive never heard of are ending up In my queues. my account name is Firerain115
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 11/4/16

Firerain116 wrote:

Hello there I am having a issue with my account. everytime I try to log in or change password I'm given the prompt no account found.
strange as I'm using it on my xbox, wondering if you could help me find out what has happened I'm getting the feeling its been hacked as anime ive never heard of are ending up In my queues. my account name is Firerain115


Check your messages.
2010 cr points
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39 / M / Renton WA
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Posted 27 days ago
My Account was hacked and the email was changed. How do I go about fixing this...???
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 27 days ago , edited 27 days ago

NeoDreamer77 wrote:

My Account was hacked and the email was changed. How do I go about fixing this...???


Fixed. Remove any devices you do not recognize from the devices list.

Your password was part of at least 6 major breaches according to haveibeenpwned.com. I'd say the one for Crunchyroll was stolen in the Plex or Unreal Engine forums hack.
Posted 27 days ago , edited 27 days ago
Account hacked and my debit card got charged over 430$!!!!!!!!!
Already contacted bank and had them cancel my card, i noticed my email and "old" password is just chilling on somesite with a quick google search.

Anyway to revert/cancel these charges before i get my bank to forcibly do it?

Hacked account is "Seiryu99" current email on that account is [email protected](aka the person who hacked and changed my email) when it should be the one im using for this account i just made to post since this seems quicker to get a response.

PURCHASE AUTHORIZED ON 11/06 CRI*ECOMMERCE ORDE 415-503-9235 CA S306310704642433
PURCHASE AUTHORIZED ON 11/06 CRI*ECOMMERCE ORDE 415-503-9235 CA S586310693836681

Are both the charges as they show up in my bank website.
2010 cr points
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39 / M / Renton WA
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Posted 27 days ago
Thanks, just removed all devices to be safe. Also changed all passwords on sites that had breaches... Much appreciated.
Der Zoodirektor
23403 cr points
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34 / M / Germany
Online
Posted 26 days ago , edited 26 days ago

wrote:

Account hacked and my debit card got charged over 430$!!!!!!!!!
Already contacted bank and had them cancel my card, i noticed my email and "old" password is just chilling on somesite with a quick google search.

Anyway to revert/cancel these charges before i get my bank to forcibly do it?

Hacked account is "Seiryu99" current email on that account is [email protected](aka the person who hacked and changed my email) when it should be the one im using for this account i just made to post since this seems quicker to get a response.

PURCHASE AUTHORIZED ON 11/06 CRI*ECOMMERCE ORDE 415-503-9235 CA S306310704642433
PURCHASE AUTHORIZED ON 11/06 CRI*ECOMMERCE ORDE 415-503-9235 CA S586310693836681

Are both the charges as they show up in my bank website.


We've canceled and refunded those purchases. Your bank will likely take 3 to 5 business days to process the refunds.

It looks like your password was stolen in at least 4 major breaches recently according to haveibeenpwned.com. You should change your password for everything you use on the internet.

Your account is restored to you, use the password reset form to set a new password.
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