Post Reply Account hacked - CC keeps being used
5 cr points
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29 / M
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Posted 2/7/15
Yo, I'm sorry and I know this is against the rules but my account was stolen two weeks and a half ago, password and email changed and everything. CC information still on there. I messaged crunchyroll support about it and they refunded a fraudulent billing charge made on the CC but my account is still locked and inaccessible and now another purchase has been made. I had to make another account just to post.

Can someone please get me Crunchyroll's phone number? I really need to tell them that I really need my account back or at least to take the credit card off. Or should I just cancel my credit card and dispute the charge?
Bjaker 
52773 cr points
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36 / M / San Francisco
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Posted 2/7/15


Howdy!

We do not currently offer phone support.

I would follow up with your banking establishment and cancel your credit card number and initiate a chargeback for the charge.

I would also respond to the email thread with the support member who has been helping you thus far and et them know what is going on.

They should also be able to help you with regaining access to your account.

Regards,
-Baker
5 cr points
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29 / M
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Posted 2/7/15
Thank you. I will do that.
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