Post Reply Hatsune Miku EV Mirai 2013 figma
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Posted 2/7/15
Ok so I preordeded this back in July, and it had a release date of "November 30th, 2014," which I heard from other sites that it was pushed to December. Okay, it's now almost mid February. I contacted crunchyroll via email mid January, they said they were waiting for the product from the vendor. I e-mailed them again this past week and they haven't responded yet. I've seen a ton of people posting photos of this figma so I know she is definitely released and I'm getting annoyed. I even requested a refund so I could go and order her from a different website, but they won't even respond. Does anyone know if she's "coming from the vendor" anytime soon or what I can do to get my refund?

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Posted 2/8/15
Keep pushing for a refund and never order from Crunchyroll again.. My girlfriend got this figure a while ago. If you haven't gotten yours yet from Crunchyroll. Just keep pushing for that refund. Again don't ever order from Crunchyroll again.
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Posted 2/8/15
You are so right. Their customer service sucks.
kastzy 
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Posted 2/9/15
I too ordered this figma. This is what I'm going to assume:

Goodsmile released it end of December. CR Store usually pegs product arrival a month after release. In this case it would be end of January. You also have to consider that the stateside distributor of Goodsmile products is Ultimate Tokyo Connection. So the product ships (by boat I think) from Japan to California. There's also this whole West Coast dock/port issue going on, delaying the unloading of ships (in some cases days to weeks). Then from UTC to CR's warehouse. So from my view, I should be getting a shipment email any day now.

I completely agree, they drop the ball when it comes to notifying those who purchased items that are late or delayed. It's been suggested and at one point a notification system for delayed pre-orders was being developed, if I recall.

To compare, I also ordered the Hibiki Ganaha figma in the same order as the aforementioned figma. Goodsmile shipped the Hibiki figma early December and it shipped from CR around 1/23.
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Posted 2/10/15
I sent a message to CR about the figure and they said they expected it to be shipped around the middle of February. We'll see.
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Posted 2/11/15 , edited 2/11/15
LA Ports are so clogged right now that there are hundreds of SKUs I'm waiting on. It's getting crazy honestly.

Mirai version 2013 is on a ship in the LA area right now waiting to dock. It's an excruciatingly painful process to wait for the shipments to come in.....

I respect their right to strike but I want my darn figures! D:

Edit: Watching the news right now, says that the docks are closing for 4 of the next 5 days....

OTL
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Posted 3/11/15
Minor update: I looked at the new invoice from UTC and the bike is coming soon. I didn't see the Miku figma but I expect it showing up in the next batch of arrivials.

Thanks for everyone's patience!
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Posted 3/20/15

Loveless100 wrote:

Minor update: I looked at the new invoice from UTC and the bike is coming soon. I didn't see the Miku figma but I expect it showing up in the next batch of arrivials.

Thanks for everyone's patience!


Any update with this?
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Posted 3/20/15

Tankfantry wrote:


Loveless100 wrote:

Minor update: I looked at the new invoice from UTC and the bike is coming soon. I didn't see the Miku figma but I expect it showing up in the next batch of arrivials.

Thanks for everyone's patience!


Any update with this?


Yes! Miku JUST arrived at the warehouse. Should be shipping either today or early next week!
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Posted 3/20/15

Loveless100 wrote:


Tankfantry wrote:


Loveless100 wrote:

Minor update: I looked at the new invoice from UTC and the bike is coming soon. I didn't see the Miku figma but I expect it showing up in the next batch of arrivials.

Thanks for everyone's patience!


Any update with this?


Yes! Miku JUST arrived at the warehouse. Should be shipping either today or early next week!


Thank you ma'am. I know patience isn't most peoples virtue but I appreciate the stuff you guys/girls provide. While I've waited on some items they've always shown up eventually and in perfect condition....actually my wife thinks I order TO much from from the CR Store.

Again, tell the team thanks.
Crunchyroll Store Manager
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Posted 3/20/15

Tankfantry wrote:


Loveless100 wrote:


Tankfantry wrote:


Loveless100 wrote:

Minor update: I looked at the new invoice from UTC and the bike is coming soon. I didn't see the Miku figma but I expect it showing up in the next batch of arrivials.

Thanks for everyone's patience!


Any update with this?


Yes! Miku JUST arrived at the warehouse. Should be shipping either today or early next week!


Thank you ma'am. I know patience isn't most peoples virtue but I appreciate the stuff you guys/girls provide. While I've waited on some items they've always shown up eventually and in perfect condition....actually my wife thinks I order TO much from from the CR Store.

Again, tell the team thanks.


We try. And we appreciate your thanks!

We're working to make our site a better experience than having to ship it from Japan, so you're going to start seeing some major improvements soon, but it helps that we have people like you who support us even when it's a little bumpy.

Thanks again!
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