Post Reply Concerns over the password recovery system
30996 cr points
Send Message: Send PM GB Post
31 / M / Western Side of W...
Offline
Posted 2/8/15 , edited 2/8/15
So this has brought to my attention lately and I figured I would share this with a few people. As everyone knows when you register from Crunchyroll you give only one email to use which is also used for recovery and resetting of password. However there are a few flaws which I hope Crunchyroll will fix.

First i will site an example of what could happen to get locked out permanently for Crunchyroll. A friend of mine saves all of his passwords in a word document so he can remember them. She has bad memory. Sadly her whole computer crashed losing the documents. This included the password to Crunchyroll and the password to her email she used to register for crunchyroll.

Now the email address she used is an old email address she abandoned due to reaching the limits of password changes. So she no longer uses that email at all. She's locked out of it. Can't even recover the password for that email.

Crunchyroll only allows one email and does not have the option to have a second email to use for recovery or the option to send password recovery through to the phone by a text message. If you lose the option to access your email account that you registered through crunchyroll, a premium user would be permanently locked out with no way to remedy the info.

After thinking about this it made me wonder if Crunchyroll had another option to recover account passwords, such as a phone number to reach customer service and an option to receive text messages or have an alternate email address for recovery. IF this way doesn't exist maybe this might be an incentive to create one.

Does anyone have a solution to a scenario such as this?
The Wise Wizard
100935 cr points
Send Message: Send PM GB Post
56 / M / U.S.A. (mid-south)
Offline
Posted 2/9/15

Haiyami wrote:

A friend of mine saves all of his passwords in a word document so he can remember them. She has bad memory. Sadly her whole computer crashed losing the documents. This included the password to Crunchyroll and the password to her email she used to register for crunchyroll.

Your friend may want to investigate using a password manager, such as LastPass or KeePass. They store the passwords in an encrypted bundle. Lastpass also backs it up automatically to the cloud, while KeePass can be backed up automatically to any service that provides free storage (e..g, Dropbox, OneDrive, etc.).

It does require knowing one master password (which should be strong), but even keeping that written on a piece of paper taped inside a handy drawer would be more secure than what your friend is doing now. It also has the advantage of your passwords not going "poof" if your computer's drive dies.

13652 cr points
Send Message: Send PM GB Post
こ ~ じ ~ か
Offline
Posted 2/9/15 , edited 2/9/15
From occasional perusal of the help forum, I've noticed that CR support is willing to work with people who have lost their account details. People can contact support directly or post on the forum. A support staffer will notice and help the user get their account back, presumably after some email exchanges.

Incidentally I use KeePass myself. I keep the KeePass database in a folder that is backed up by SpiderOak, so it's always available online and can be synched across multiple computers. SpiderOak has a (terrible) Android app I can use to download it to my phone to use with the Android version of KeePass (sync not available for the app, only desktop client).

I used to keep only "important" passwords in there but lately I try to keep everything documented in KeePass.
30996 cr points
Send Message: Send PM GB Post
31 / M / Western Side of W...
Offline
Posted 2/9/15

evilotakuneko wrote:

From occasional perusal of the help forum, I've noticed that CR support is willing to work with people who have lost their account details. People can contact support directly or post on the forum. A support staffer will notice and help the user get their account back, presumably after some email exchanges.

Incidentally I use KeePass myself. I keep the KeePass database in a folder that is backed up by SpiderOak, so it's always available online and can be synched across multiple computers. SpiderOak has a (terrible) Android app I can use to download it to my phone to use with the Android version of KeePass (sync not available for the app, only desktop client).

I used to keep only "important" passwords in there but lately I try to keep everything documented in KeePass.


thanks for the info. But how would one post on the forums to get help if they can't log in to crunchyroll.
13652 cr points
Send Message: Send PM GB Post
こ ~ じ ~ か
Offline
Posted 2/9/15
Create a new account to post from.
65866 cr points
Send Message: Send PM GB Post
28 / M / San Antonio
Offline
Posted 2/11/15
There is a contact page for Crunchyroll support. This is the preferred method rather than posting on the forums.

http://www.crunchyroll.com/help?topic=contact
The Wise Wizard
100935 cr points
Send Message: Send PM GB Post
56 / M / U.S.A. (mid-south)
Offline
Posted 2/12/15

Haiyami wrote:

thanks for the info. But how would one post on the forums to get help if they can't log in to crunchyroll.

As -Chris311- notes, for account problems you can use the "Contact Us" form (it does not appear to require logging in, but still allow you to enter your user name and e-mail address), or you can e-mail [email protected] [The contact form would be the preferred method].
You must be logged in to post.