Post Reply Unable to Access Premium Shows
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Posted 2/13/15
Just thought I'd drop a note here letting the staff know that I am currently unable to view Premium Membership anime. Upon loading a premium show, Crunchyroll loads a sample clip as though I were a free member. On the "Upgrade Now" page, my status as a premium member is recognized. I've been a member for about 3 years now, and I haven't had this problem before. I cleared by browsing history and cookies with ccleaner. Other than that, I don't know what I can do.
Der Zoodirektor
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Posted 2/13/15 , edited 2/13/15

strikingprey wrote:

Just thought I'd drop a note here letting the staff know that I am currently unable to view Premium Membership anime. Upon loading a premium show, Crunchyroll loads a sample clip as though I were a free member. On the "Upgrade Now" page, my status as a premium member is recognized. I've been a member for about 3 years now, and I haven't had this problem before. I cleared by browsing history and cookies with ccleaner. Other than that, I don't know what I can do.


Looks like your membership has recently expired.
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Posted 2/13/15
But it's on auto renewal. I'll take a look at that.
One Punch Mod
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Posted 2/13/15

shinryou wrote:


strikingprey wrote:

Just thought I'd drop a note here letting the staff know that I am currently unable to view Premium Membership anime. Upon loading a premium show, Crunchyroll loads a sample clip as though I were a free member. On the "Upgrade Now" page, my status as a premium member is recognized. I've been a member for about 3 years now, and I haven't had this problem before. I cleared by browsing history and cookies with ccleaner. Other than that, I don't know what I can do.


Looks like your membership has recently expired.





strikingprey wrote:

But it's on auto renewal. I'll take a look at that.


Just as a note -- when I first read this thread shortly after it was opened, the account was showing up on the profile page as a Premium Drama membership.
Der Zoodirektor
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Posted 2/13/15 , edited 2/14/15
The drama membership thing was a display bug. In fact, there was no premium membership any more.


strikingprey wrote:

But it's on auto renewal. I'll take a look at that.


Your switch from All-Access to Anime membership somehow failed. Just create the Anime membership again from scratch.
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Posted 2/14/15
I see. I did switch back to anime. Something must have happened when I made the switch. I'll just buy a year's worth of crunchy and do the annual thing. I'd been meaning to get to it anyways. Thanks for all you guys' help.
Der Zoodirektor
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Posted 2/14/15

strikingprey wrote:

I see. I did switch back to anime. Something must have happened when I made the switch. I'll just buy a year's worth of crunchy and do the annual thing. I'd been meaning to get to it anyways. Thanks for all you guys' help.


Thanks for renewing.
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Posted 2/14/15
I am getting this same problem, was fine last night!

"Sorry, you are ineligible for the free trial because you already had a free trial or are currently a Premium Member."

And yet when I go to look at the thing it says I cannot sign up because I already am.
Der Zoodirektor
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Posted 2/15/15

solusaurora wrote:

I am getting this same problem, was fine last night!

"Sorry, you are ineligible for the free trial because you already had a free trial or are currently a Premium Member."

And yet when I go to look at the thing it says I cannot sign up because I already am.


Well, use the skip trial option. You should be able to renew then.
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Posted 2/15/15

shinryou wrote:


solusaurora wrote:

I am getting this same problem, was fine last night!

"Sorry, you are ineligible for the free trial because you already had a free trial or are currently a Premium Member."

And yet when I go to look at the thing it says I cannot sign up because I already am.


Well, use the skip trial option. You should be able to renew then.


In case that isn't displayed for you:
Anime: /premium_pick_plan?membership=anime
All-Access: /premium_pick_plan?membership=combo
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