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Samsung app not working
11090 cr points
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28 / F / Sweden, North
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Posted 2/24/15
I have been dealing with this problem for about 20 days now, since the update who broke the app was on 4th February. Have to take the laptop to the bed instead of the tablet if I want to see anime
Kaz182 
23048 cr points
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Posted 2/26/15
I'm also experiencing the same problem for my TV app for the last 2 weeks. Being able to watch on TV is the reason I pay the premium membership. Please fix. Thank you
5037 cr points
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21 / F / London
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Posted 2/26/15
Has anyone received any email from support? Because I sent them an email about a week ago and I haven't heard anything from them.
4016 cr points
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47 / M
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Posted 2/26/15
I sent one last Saturday and they replied In regards to your inquiry, thank you for reaching out. We are working effortlessly to get this issue resolved. Sorry for the inconvenience. nothing else though
18080 cr points
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56 / M / Texas
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Posted 2/27/15
I've emailed them too . Still waiting for response...
8005 cr points
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Posted 2/28/15
I recently came back from a 2 week holiday and I seem to have the same problem on my Galaxy Note 3 Tablet (10.1). Everything works fine up to the point of the actual playing of the videos. These just don't start playing, but remain stuck on 0:00 and giving you a black screen. You can slide the timer and all fine, the time jumps, but nothing ever plays.
7042 cr points
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Posted 2/28/15
Same here with Samsung Blu-Ray player for over a week now.
So how about a little reimbursement for us premium account holders, CR?
Yeah, right.
cosham 
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49 / M / Sussex UK
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Posted 3/1/15
The app still working on my Samsung smart tv, not on my Samsung galaxy tab 3, hard to imagine me still subscribing if the tv app stops working, the main reason I subscribe is the convenience of the tv app.
7029 cr points
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29 / M
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Posted 3/1/15
I am also having same problem, ever since the app updated I can't watch videos. It seems to be effecting both Samsung tab3 10.1 and samsung smart tv. God knows when this will be fixed
7042 cr points
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Posted 3/1/15
Well I installed CR app on my Android based Kindle and that works.
So definitely something wrong with the Samsung app.
Bad case of insufficient testing before rollout. Here's hoping the code monkeys sort it out soon.
Like Kaz182 I bought premium really to watch on the big screen.
16009 cr points
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Posted 3/1/15
Just chiming in here as well. Both my Samsung PN59D6500DFXZA and my Samsung S4 refuse to work.
It's been going on for about the same amount of time as everyone else. For the tv I just get the 1 second message saying it can't connect. For the S4, I can log in, but my queue, history, and all videos can not be found.
Here's a screen cap of my tv.



I'm jealous of those of you Crunchyroll emailed back. I've heard nothing from the support group. Sorry for complaining, but customer service is a big thing for me.
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29 / M / US
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Posted 3/1/15
Having the same issue since last Wednesday, suck I'm paying a lot of money for a service that doesn't work, never had issues with it until now, I'm missing out on parasite right now
14058 cr points
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29 / M / US
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Posted 3/1/15
. Fml, just got done watching Tokyo ghoul on Hulu and reading latest snk chapter , previewing animeph upcoming animes and now I'm stuck looking at this
14058 cr points
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29 / M / US
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Posted 3/1/15 , edited 3/7/15
I suggest a free month of service because this sucks
16009 cr points
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Posted 3/1/15

Kltreadwell23 wrote:

Having the same issue since last Wednesday, suck I'm paying a lot of money for a service that doesn't work, never had issues with it until now, I'm missing out on parasite right now



Kaz182 wrote:

I'm also experiencing the same problem for my TV app for the last 2 weeks. Being able to watch on TV is the reason I pay the premium membership. Please fix. Thank you :)



All of this right here! This is why I forked over the money. If I was okay with watching it on my laptop, then I would have been fine with the ads. I paid for a service and I'm not receiving that service.





GinIchimarufan wrote:

Has anyone received any email from support? Because I sent them an email about a week ago and I haven't heard anything from them.


Here is the other problem. Crunchyroll, you need to acknowledge your customers' complaints and let us know what is going on. Right now we're feeling ignored because of this silence. The least you could do is let us know what is happening and what you are doing to fix it. A generic "Thank you for your inquiry, we are currently working to fix the problem" is just plain insulting.
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