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Post Reply User Not Found.
Posted 7/3/15 , edited 7/3/15
I got hacked as well. I had to create a new account to post to the forums. How do I get my account back. I am a premium user and my user name is justcj I tried resetting my account and it didn't work What do I do now. Please help me! I had cancelled my paypal payments with crunchyroll, so no more payments go out to the hackers that are using my account until it is fixed.
Thanks.

Der Zoodirektor
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Posted 7/3/15

GotHacked wrote:

I got hacked as well. I had to create a new account to post to the forums. How do I get my account back. I am a premium user and my user name is justcj I tried resetting my account and it didn't work What do I do now. Please help me! I had cancelled my paypal payments with crunchyroll, so no more payments go out to the hackers that are using my account until it is fixed.
Thanks.



I'll have to delete your newly created account to return the account to you. Please acknowledge.
Posted 7/3/15 , edited 7/3/15
That is fine with me. Please do it! I want my justcj back.
Der Zoodirektor
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Posted 7/3/15

wrote:

That is fine with me. Please do it! I want my justcj back.


Done.
Follow the same steps I listed above. Also check the devices page in the settings and remove any device you do not recognize.
justcj 
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Posted 7/3/15
It Worked! Thank you so much. I am now going to check the devices and the payment system. I had cancelled my paypal with crunchyroll and I have to reset it up.

Much Apprecitated!
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Posted 7/21/15
I have been paying for months now and now someone hacked me. I always logged in with my email [email protected] but I believe my username was hellfire282. Please help I want to watch the anime in my queue again
Der Zoodirektor
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Posted 7/21/15

Dbeast282 wrote:

I have been paying for months now and now someone hacked me. I always logged in with my email [email protected] but I believe my username was hellfire282. Please help I want to watch the anime in my queue again


I reinstated your account. Go through the reset password form and set and new unique password.
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Posted 7/21/15

shinryou wrote:


Dbeast282 wrote:

I have been paying for months now and now someone hacked me. I always logged in with my email [email protected] but I believe my username was hellfire282. Please help I want to watch the anime in my queue again


I reinstated your account. Go through the reset password form and set and new unique password.


I'm back in thank you SOOOOO much
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Posted 7/22/15
Hello,

I have been a paying member for several years now and suddenly it is telling me my account/email address can not be found. My email address that I had on file was [email protected] and the username was Risingtide30. Please help me get my account back, I love this site and would like to continue supporting it.

Thank you
Der Zoodirektor
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Posted 7/22/15 , edited 7/22/15

Hazardustruth wrote:

Hello,

I have been a paying member for several years now and suddenly it is telling me my account/email address can not be found. My email address that I had on file was [email protected] and the username was Risingtide30. Please help me get my account back, I love this site and would like to continue supporting it.

Thank you


Done. Follow the steps I've already detailed out to some others in this thread.
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Posted 7/22/15
I was able to get my account back, thank you so much!!
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Posted 8/14/15
Hi there I'm sure my account got hacked I would like to get my account back its email is [email protected] I don't think I setup a username to it just yet. Please help me get it back.
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Posted 8/14/15
I just remembered my account username is jg232 my ps4 is still logged in somehow but I still can't login from the Internet it is still saying my email doesn't exist. Please help get it back as soon as possible.
Der Zoodirektor
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Posted 8/14/15

Joseg232 wrote:

I just remembered my account username is jg232 my ps4 is still logged in somehow but I still can't login from the Internet it is still saying my email doesn't exist. Please help get it back as soon as possible.


Fixed. Go through the steps I mentioned on page one of this thread.
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Posted 8/14/15
Hi.I had no problems until the Samsung app went away.Now I can no longer use the password I used to log in.I have contacted support 3 weeks ago and I have got no where.It seems my account may also have been hacked.The only problem is I no longer know the e-mail that I had with this premium membership since I signed up 2 years ago.My username was qwerty3100.I made another account using the e-mail [email protected] help would be greatly appreciated.Would it be possible to cancel my new account and use the e-mail [email protected] for my premium?
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