First  Prev  1  2  3  4  5  6  7  Next  Last
Post Reply User Not Found.
9 cr points
Send Message: Send PM GB Post
Offline
Posted 8/15/15
Ignore my post,problem fixed.
Der Zoodirektor
26133 cr points
Send Message: Send PM GB Post
35 / M / Germany
Online
Posted 8/16/15

unicycle2015 wrote:

Ignore my post,problem fixed.


I know, I was the one handling it.
9 cr points
Send Message: Send PM GB Post
Offline
Posted 8/16/15
Thanks alot for figuring this out.
Posted 8/20/15
sorry to post on another persons thread but seeing you helped other was wondering if someone could help me here to.

i tried to log onto my crunchyroll and it said there is no account with my email or username that exists my membership was just renewed about a week ago and i have been a member for around 2 years now. i re entered my sign up information so i can post on the forums.
my email was [email protected] and the username is sandals6.
Posted 8/21/15
I have the same issue, previous account is http://www.crunchyroll.com/user/fean, still exists but my email was removed from it
Der Zoodirektor
26133 cr points
Send Message: Send PM GB Post
35 / M / Germany
Online
Posted 8/21/15

wrote:

I have the same issue, previous account is http://www.crunchyroll.com/user/fean, still exists but my email was removed from it


Go through the procedures I outlined earlier in this thread.
Fean 
5008 cr points
Send Message: Send PM GB Post
Offline
Posted 8/22/15 , edited 8/22/15
Thanks a lot, it worked ^^
5 cr points
Send Message: Send PM GB Post
30 / M
Offline
Posted 9/28/15
Bumping this because I don't feel like creating another thread for the same issue. Account is call_me_ishmail. Submitted a ticket, but haven't gotten a response.
Der Zoodirektor
26133 cr points
Send Message: Send PM GB Post
35 / M / Germany
Online
Posted 9/28/15

accountgottaken wrote:

Bumping this because I don't feel like creating another thread for the same issue. Account is call_me_ishmail. Submitted a ticket, but haven't gotten a response.


Replied to your ticket.
Posted 10/2/15
My account has been hijacked for the second time. username is aarospink, email is the same as this account. Email was changed to something else, password was also changed.
Der Zoodirektor
26133 cr points
Send Message: Send PM GB Post
35 / M / Germany
Online
Posted 10/2/15

aaronspink wrote:

My account has been hijacked for the second time. username is aarospink, email is the same as this account. Email was changed to something else, password was also changed.


I locked that one down on our end.
5 cr points
Send Message: Send PM GB Post
22 / M
Offline
Posted 11/24/15
Sorry to bother everyone but I'm experiencing the same issue. This is my other account but my premium one is xblade651. I don't know how I got hacked but I just want my account back. Any help is appreciated. Thank You
Der Zoodirektor
26133 cr points
Send Message: Send PM GB Post
35 / M / Germany
Online
Posted 11/25/15

Lightblade_OG wrote:

Sorry to bother everyone but I'm experiencing the same issue. This is my other account but my premium one is xblade651. I don't know how I got hacked but I just want my account back. Any help is appreciated. Thank You


Your account was compromised by a 3rd party. You likely used the same password across several sites. We have found your credentials on a leak board.

You should change your password on all sites you used the same credentials for. Use a different password for each site, never use a password twice.

I have reverted the email change, got to /resetpw to reset your password.
Afterwards, check /acct/?action=devices for any devices you do not recognize and remove those.

Your payment details are safe, as we don't show full details them to anyone - not even the owner of the account.
37749 cr points
Send Message: Send PM GB Post
46 / Seattle
Offline
Posted 11/25/15

Lightblade_OG wrote:

Sorry to bother everyone but I'm experiencing the same issue. This is my other account but my premium one is xblade651. I don't know how I got hacked but I just want my account back. Any help is appreciated. Thank You


Background info.
Posted 11/26/15
any chance you could help a customer out.

old account dissidence, premium member for a few years,
First  Prev  1  2  3  4  5  6  7  Next  Last
You must be logged in to post.