First  Prev  1  2  3  4  5  6  Next  Last
Post Reply User Not Found.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 11/27/15

wrote:

any chance you could help a customer out.

old account dissidence, premium member for a few years,


Done, follow the advice given by me above.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 11/27/15
my original user name is chronicrebellion

i suppose my account has been hijacked and the email/password changed.

could you help me out?
11 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 11/27/15
I'm having the same problem. My username is djkleven and I can't even recover my password. I've been charged for a 12 month subscription too. =/
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 11/27/15
Are you sure about that user name?
11 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 11/27/15
Not 100% but it is the one that is appearing on my Playstation as logged in and it doesn't have any 'trial' details.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 11/27/15

aedrial wrote:

Not 100% but it is the one that is appearing on my Playstation as logged in and it doesn't have any 'trial' details.


Mind sending us a ticket via /contact?
Include the last 4 digits of your card, the expiry date, the name on the card, and the associated postal code.
11 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 11/27/15
I've already sent one. But I will update it with those details.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 11/27/15

aedrial wrote:

I've already sent one. But I will update it with those details.


Yeah, saw it. Will reply to the ticket once I've located your account.
11 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 11/27/15

shinryou wrote:


aedrial wrote:

I've already sent one. But I will update it with those details.


Yeah, saw it. Will reply to the ticket once I've located your account.


Thank you for your help.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 11/27/15

aedrial wrote:


shinryou wrote:


aedrial wrote:

I've already sent one. But I will update it with those details.


Yeah, saw it. Will reply to the ticket once I've located your account.


Thank you for your help.


Replied in detail to the ticket.
5 cr points
Send Message: Send PM GB Post
26 / M
Offline
Posted 11/29/15
Hello,

I think this may have happened to me also. I've submitted a ticket, but my account is hashemg. I can still see it at http://www.crunchyroll.com/user/hashemg but the email address appears to have changed.

Thanks!
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 11/30/15

tempaccount11 wrote:

Hello,

I think this may have happened to me also. I've submitted a ticket, but my account is hashemg. I can still see it at http://www.crunchyroll.com/user/hashemg but the email address appears to have changed.

Thanks!


Yeah, I returned your account to you earlier. I just haven't sent the email about it yet. Follow the procedure I laid out for others in this thread.
9034 cr points
Send Message: Send PM GB Post
Online
Posted 11/30/15
Thank you very much, sir.
7 cr points
Send Message: Send PM GB Post
Offline
Posted 12/1/15
Posting this from my non-Premium account. Yesterday I signed up for a 30 day trial, and today my account doesn't exist (it was working fine yesterday). I submitted a ticket, but thought I would cover all of my bases by posting here too. I don't want to give my full email out on a public forum post, but it was jdb928@domain.com . When I created my account through that link, I don't recall getting to select a username so I'm not sure what it was. I do know however that http://www.crunchyroll.com/user/jdb928 doesn't exist (I could have sworn that's what the username was). Any help or contact would be appreciated.
Der Zoodirektor
23425 cr points
Send Message: Send PM GB Post
34 / M / Germany
Offline
Posted 12/1/15 , edited 12/1/15

TravelerHD wrote:

Posting this from my non-Premium account. Yesterday I signed up for a 30 day trial, and today my account doesn't exist (it was working fine yesterday). I submitted a ticket, but thought I would cover all of my bases by posting here too. I don't want to give my full email out on a public forum post, but it was jdb928@domain.com . When I created my account through that link, I don't recall getting to select a username so I'm not sure what it was. I do know however that http://www.crunchyroll.com/user/jdb928 doesn't exist (I could have sworn that's what the username was). Any help or contact would be appreciated.


Added a missing "L" in your email address.
You should be able to log in now.
First  Prev  1  2  3  4  5  6  Next  Last
You must be logged in to post.