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Post Reply User Not Found.
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28 / O
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Posted 4/17/17
I have also been hacked, my original account is Cenade. I've contacted support but any help I can get would be awesome!
Der Zoodirektor
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35 / M / Germany
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Posted 4/17/17

BeenHackedPleaseHelp wrote:

I have also been hacked, my original account is Cenade. I've contacted support but any help I can get would be awesome!


Fixed. Check your ticket replies.
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41 / M
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Posted 6/5/17 , edited 6/5/17
Hi, i got the same problem. My username is "Chaozz1990"
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61 / M / Earth
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Posted 6/5/17

Kaozz1990 wrote:

Hi, i got the same problem. My username is "Chaozz1990" and my Email "redacted"


While shinryou may answer here, this is only a spare-time activity for staff members. You should directly put in a request to support, as the forums are mainly for peer to peer help. (plus, for safety, you shouldn't put your actual email in a public post....)

/contact
Der Zoodirektor
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35 / M / Germany
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Posted 6/5/17

asharka wrote:

While shinryou may answer here, this is only a spare-time activity for staff members. You should directly put in a request to support, as the forums are mainly for peer to peer help. (plus, for safety, you shouldn't put your actual email in a public post....)

/contact


I answered his ticket already~
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26 / M
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Posted 6/14/17
Hi, my account has been locked because i tried entering my password that i haven't changed in a while. When I try to recover and reset, my email doesn't exist? my account has a premium membership and id rather not have someone take advantage of it if it was hacked. HELP please.
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31 / M / Dallas, TX
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Posted 6/16/17

onetruedetective wrote:

Hi, my account has been locked because i tried entering my password that i haven't changed in a while. When I try to recover and reset, my email doesn't exist? my account has a premium membership and id rather not have someone take advantage of it if it was hacked. HELP please.


You should /contact customer support directly for all account/billing issues.
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24 / M
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Posted 6/17/17
I can't seem to login in also as I get username not found, I am a premium member with email address [email protected] but cannot remember account name but have proof of payment is there anything you could do to help?
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