Post Reply My Membership Plan Got Switched to Yearly w/o my Knowledge
7 cr points
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20 / F / College Station,...
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Posted 2/25/15
I started my crunchy roll free trial, and after that chose to do the monthly payments of 6.95, no big deal it is in my budget. I payed the 6.95 for the first month and then out of nowhere today i got charged 60 dollars. I never changed my settings to yearly membership. . .I am hoping to get a refund for this, as I was really okay with paying the monthly fee, but the 60 dollars really takes a toll on how I'm going to afford rent and other bills. I contacted CR through the order history option and 'contact us', no response yet. But has this happened to anyone else? and was it resolved?
7 cr points
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20 / F / College Station,...
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Posted 2/25/15
Ah, I just saw account questions should be sent through contacting them. Not sure how to delete the post however.
20192 cr points
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21 / M / The Heroes Associ...
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Posted 2/25/15 , edited 2/25/15

noooodle wrote:

I started my crunchy roll free trial, and after that chose to do the monthly payments of 6.95, no big deal it is in my budget. I payed the 6.95 for the first month and then out of nowhere today i got charged 60 dollars. I never changed my settings to yearly membership. . .I am hoping to get a refund for this, as I was really okay with paying the monthly fee, but the 60 dollars really takes a toll on how I'm going to afford rent and other bills. I contacted CR through the order history option and 'contact us', no response yet. But has this happened to anyone else? and was it resolved?


Lol give them a day or so to answer you. No support from any company will respond within a few hours of contacting them.

I saw a few people who also had a problem like this, and they all got a refund I belive, so your problem should be dealt with.
Der Zoodirektor
23425 cr points
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34 / M / Germany
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Posted 2/25/15 , edited 2/25/15

noooodle wrote:

I started my crunchy roll free trial, and after that chose to do the monthly payments of 6.95, no big deal it is in my budget. I payed the 6.95 for the first month and then out of nowhere today i got charged 60 dollars. I never changed my settings to yearly membership. . .I am hoping to get a refund for this, as I was really okay with paying the monthly fee, but the 60 dollars really takes a toll on how I'm going to afford rent and other bills. I contacted CR through the order history option and 'contact us', no response yet. But has this happened to anyone else? and was it resolved?


Please change your password on this and any other site you used your email/password combination on for now. The change of subscription type was most likely done by an intruder.

My colleagues over at support will take care of the rest.
46382 cr points
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20 / M / Sweden
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Posted 2/27/15

noooodle wrote:

I started my crunchy roll free trial, and after that chose to do the monthly payments of 6.95, no big deal it is in my budget. I payed the 6.95 for the first month and then out of nowhere today i got charged 60 dollars. I never changed my settings to yearly membership. . .I am hoping to get a refund for this, as I was really okay with paying the monthly fee, but the 60 dollars really takes a toll on how I'm going to afford rent and other bills. I contacted CR through the order history option and 'contact us', no response yet. But has this happened to anyone else? and was it resolved?


Change password on all services you have the same email/password ccombo... Then contact support
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